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Recognizing customer intent accurately with language models based on customer-agent conversational data is essential in today's digital customer service marketplace, but it is often hindered by the lack of sufficient labeled data. In this…

Computation and Language · Computer Science 2025-12-08 Hengyu Luo , Peng Liu , Stefan Esping

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

Interpreting human neural signals to decode static speech intentions such as text or images and dynamic speech intentions such as audio or video is showing great potential as an innovative communication tool. Human communication accompanies…

Artificial Intelligence · Computer Science 2025-01-22 Ji-Ha Park , Seo-Hyun Lee , Soowon Kim , Seong-Whan Lee

Recent advancements in dialogue systems have highlighted the significance of integrating multimodal responses, which enable conveying ideas through diverse modalities rather than solely relying on text-based interactions. This enrichment…

Computation and Language · Computer Science 2024-07-08 Chang-Sheng Kao , Yun-Nung Chen

Multi-view clustering can explore common semantics from multiple views and has received increasing attention in recent years. However, current methods focus on learning consistency in representation, neglecting the contribution of each…

Computer Vision and Pattern Recognition · Computer Science 2025-04-08 Bo Li , Jing Yun

Identifying user intents in information-seeking dialogs is crucial for a system to meet user's information needs. Intent prediction (IP) is challenging and demands sufficient dialogs with human-labeled intents for training. However,…

Computation and Language · Computer Science 2025-02-10 Arian Askari , Roxana Petcu , Chuan Meng , Mohammad Aliannejadi , Amin Abolghasemi , Evangelos Kanoulas , Suzan Verberne

Document interpretation and dialog understanding are the two major challenges for conversational machine reading. In this work, we propose Discern, a discourse-aware entailment reasoning network to strengthen the connection and enhance the…

Computation and Language · Computer Science 2020-10-19 Yifan Gao , Chien-Sheng Wu , Jingjing Li , Shafiq Joty , Steven C. H. Hoi , Caiming Xiong , Irwin King , Michael R. Lyu

Multimodal sentiment analysis aims to recognize people's attitudes from multiple communication channels such as verbal content (i.e., text), voice, and facial expressions. It has become a vibrant and important research topic in natural…

Machine Learning · Computer Science 2022-02-23 Xingbo Wang , Jianben He , Zhihua Jin , Muqiao Yang , Yong Wang , Huamin Qu

We describe our language-independent unsupervised word sense induction system. This system only uses topic features to cluster different word senses in their global context topic space. Using unlabeled data, this system trains a latent…

Computation and Language · Computer Science 2015-03-06 Wesam Elshamy , Doina Caragea , William Hsu

Chatbots have become one of the main pathways for the delivery of business automation tools. Multi-agent systems offer a framework for designing chatbots at scale, making it easier to support complex conversations that span across multiple…

Computation and Language · Computer Science 2023-12-20 Burak Aksar , Yara Rizk , Tathagata Chakraborti

Exploring the complementary information of multi-view data to improve clustering effects is a crucial issue in multi-view clustering. In this paper, we propose a novel model based on information theory termed Informative Multi-View…

Machine Learning · Computer Science 2023-05-31 Fu Lele , Zhang Lei , Wang Tong , Chen Chuan , Zhang Chuanfu , Zheng Zibin

In previous work, we have proposed the Audio-Visual Scene-Aware Dialog (AVSD) task, collected an AVSD dataset, developed AVSD technologies, and hosted an AVSD challenge track at both the 7th and 8th Dialog System Technology Challenges…

Computation and Language · Computer Science 2021-10-14 Ankit P. Shah , Shijie Geng , Peng Gao , Anoop Cherian , Takaaki Hori , Tim K. Marks , Jonathan Le Roux , Chiori Hori

One of the primary tasks in Natural Language Understanding (NLU) is to recognize the intents as well as domains of users' spoken and written language utterances. Most existing research formulates this as a supervised classification problem…

Computation and Language · Computer Science 2020-06-03 Nikhita Vedula , Rahul Gupta , Aman Alok , Mukund Sridhar

Mastering commonsense understanding and reasoning is a pivotal skill essential for conducting engaging conversations. While there have been several attempts to create datasets that facilitate commonsense inferences in dialogue contexts,…

Computation and Language · Computer Science 2024-01-30 Sarah E. Finch , Jinho D. Choi

Different from Visual Question Answering task that requires to answer only one question about an image, Visual Dialogue involves multiple questions which cover a broad range of visual content that could be related to any objects,…

Computer Vision and Pattern Recognition · Computer Science 2019-11-19 Xiaoze Jiang , Jing Yu , Zengchang Qin , Yingying Zhuang , Xingxing Zhang , Yue Hu , Qi Wu

Businesses have sought out new solutions to provide support and improve customer satisfaction as more products and services have become interconnected digitally. There is an inherent need for businesses to provide or outsource fast,…

Computation and Language · Computer Science 2023-08-01 Rasheed Mohammad , Oliver Favell , Shariq Shah , Emmett Cooper , Edlira Vakaj

The notion of face described by Brown and Levinson (1987) has been studied in great detail, but a critical aspect of the framework, that which focuses on how intentions mediate the planning of turns which impose upon face, has received far…

Computation and Language · Computer Science 2024-06-07 Adil Soubki , Owen Rambow

In this paper, we propose a novel Attentive Multi-View Deep Subspace Nets (AMVDSN), which deeply explores underlying consistent and view-specific information from multiple views and fuse them by considering each view's dynamic contribution…

Computer Vision and Pattern Recognition · Computer Science 2021-12-24 Run-kun Lu , Jian-wei Liu , Xin Zuo

Visual question answering and visual dialogue tasks have been increasingly studied in the multimodal field towards more practical real-world scenarios. A more challenging task, audio visual scene-aware dialogue (AVSD), is proposed to…

Computation and Language · Computer Science 2019-08-15 Yi-Ting Yeh , Tzu-Chuan Lin , Hsiao-Hua Cheng , Yu-Hsuan Deng , Shang-Yu Su , Yun-Nung Chen

One of the applications of center-based clustering algorithms such as K-Means is partitioning data points into K clusters. In some examples, the feature space relates to the underlying problem we are trying to solve, and sometimes we can…

Machine Learning · Computer Science 2020-09-23 Ali Hassani , Amir Iranmanesh , Mahdi Eftekhari , Abbas Salemi