Related papers: Dialog Intent Induction with Deep Multi-View Clust…
In this paper, we introduce the task of learning unsupervised dialogue embeddings. Trivial approaches such as combining pre-trained word or sentence embeddings and encoding through pre-trained language models (PLMs) have been shown to be…
Understanding the intent behind chat between customers and customer service agents has become a crucial problem nowadays due to an exponential increase in the use of the Internet by people from different cultures and educational…
Log data can reveal valuable information about how users interact with Web search services, what they want, and how satisfied they are. However, analyzing user intents in log data is not easy, especially for emerging forms of Web search…
In this work we propose a clustering framework based on the paradigm of transform learning. In simple terms the representation from transform learning is used for K-means clustering; however, the problem is not solved in such a na\"ive…
An Embodied Conversational Agent (ECA) is an intelligent agent that works as the front end of software applications to interact with users through verbal/nonverbal expressions and to provide online assistance without the limits of time,…
Discovering new intents is of great significance to establishing Bootstrapped Task-Oriented Dialogue System. Most existing methods either lack the ability to transfer prior knowledge in the known intent data or fall into the dilemma of…
Intent-based recommender systems have garnered significant attention for uncovering latent fine-grained preferences. Intents, as underlying factors of interactions, are crucial for improving recommendation interpretability. Most methods…
Agent assistance during human-human customer support spoken interactions requires triggering workflows based on the caller's intent (reason for call). Timeliness of prediction is essential for a good user experience. The goal is for a…
Think-Aloud Computing, a method for capturing users' verbalized thoughts during software tasks, allows eliciting rich contextual insights into evolving intentions, struggles, and decision-making processes of users in real-time. However,…
Recommender systems have been actively and extensively studied over past decades. In the meanwhile, the boom of Big Data is driving fundamental changes in the development of recommender systems. In this paper, we propose a dynamic…
Understanding passenger intents and extracting relevant slots are important building blocks towards developing a contextual dialogue system responsible for handling certain vehicle-passenger interactions in autonomous vehicles (AV). When…
Different from traditional text-to-image retrieval tasks, chat-based image retrieval allows the human-interactive system to iteratively clarify and refine user intent through multi-round dialogue, thereby achieving more fine-grained…
Smart glasses are emerging as a promising interface between humans and artificial intelligence (AI) agents, enabling first-person perception, contextual awareness, and real-time assistance. However, continuous offloading of visual data from…
Accurate multi-turn intent classification is essential for advancing conversational AI systems. However, challenges such as the scarcity of comprehensive datasets and the complexity of contextual dependencies across dialogue turns hinder…
Intent classification is a task in spoken language understanding. An intent classification system is usually implemented as a pipeline process, with a speech recognition module followed by text processing that classifies the intents. There…
Human communication often relies on visual cues to resolve ambiguity. While humans can intuitively integrate these cues, AI systems often find it challenging to engage in sophisticated multimodal reasoning. We introduce VAGUE, a benchmark…
We present a clustering- and demotion-based algorithm called Kmeans-FOLD to induce nonmonotonic logic programs from positive and negative examples. Our algorithm improves upon-and is inspired by-the FOLD algorithm. The FOLD algorithm itself…
Context: User intent modeling is a crucial process in Natural Language Processing that aims to identify the underlying purpose behind a user's request, enabling personalized responses. With a vast array of approaches introduced in the…
Deep Research (DR) agents extend Large Language Models (LLMs) beyond parametric knowledge by autonomously retrieving and synthesizing evidence from large web corpora into long-form reports, enabling a long-horizon agentic paradigm. However,…
Emotion and Intent Joint Understanding in Multimodal Conversation (MC-EIU) aims to decode the semantic information manifested in a multimodal conversational history, while inferring the emotions and intents simultaneously for the current…