Related papers: Real-world Conversational AI for Hotel Bookings

Databases for OLTP are often the backbone for applications such as hotel room or cinema ticket booking applications. However, developing a conversational agent (i.e., a chatbot-like interface) to allow end-users to interact with an…

Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user-system interactions…

The advancement of Large Language Models (LLMs) has led to significant enhancements in the performance of chatbot systems. Many researchers have dedicated their efforts to the development of bringing characteristics to chatbots. While there…

Animated avatars, which look and talk like humans, are iconic visions of the future of AI-powered systems. Through many sci-fi movies we are acquainted with the idea of speaking to such virtual personalities as if they were humans. Today,…

As conversational AI-based dialogue management has increasingly become a trending topic, the need for a standardized and reliable evaluation procedure grows even more pressing. The current state of affairs suggests various evaluation…

To sustain engaging conversation, it is critical for chatbots to make good use of relevant knowledge. Equipped with a knowledge base, chatbots are able to extract conversation-related attributes and entities to facilitate context modeling…

We propose novel AI-empowered chat bots for learning as conversation where a user does not read a passage but gains information and knowledge through conversation with a teacher bot. Our information-acquisition-oriented dialogue system…

We present an architecture for integrating real-time, multimodal input into a computational agent's contextual model. Using a human-avatar interaction in a virtual world, we treat aligned gesture and speech as an ensemble where content may…

Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat…

The fast growth of digital health systems has led to a need to better comprehend how they interpret and represent patient-reported symptoms. Chatbots have been used in healthcare to provide clinical support and enhance the user experience,…

The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…

Software development is a cognitively intensive process requiring multitasking, adherence to evolving workflows, and continuous learning. With the rise of large language model (LLM)-based tools, such as conversational agents (CAs), there is…

Understanding passenger intents and extracting relevant slots are important building blocks towards developing a contextual dialogue system responsible for handling certain vehicle-passenger interactions in autonomous vehicles (AV). When…

Conversational agents are exploding in popularity. However, much work remains in the area of social conversation as well as free-form conversation over a broad range of domains and topics. To advance the state of the art in conversational…

Conversational search is a relatively young area of research that aims at automating an information-seeking dialogue. In this paper we help to position it with respect to other research areas within conversational Artificial Intelligence…

AI chatbots are becoming a primary interface for seeking information. As their popularity grows, chatbot providers are starting to deploy advertising and analytics. Despite this, tracking on AI chatbots has not been systematically studied.…

We introduce a new approach to generative data-driven dialogue systems (e.g. chatbots) called TransferTransfo which is a combination of a Transfer learning based training scheme and a high-capacity Transformer model. Fine-tuning is…

Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence…

A target-guided proactive dialogue system aims to steer conversations proactively toward pre-defined targets, such as designated keywords or specific topics. During guided conversations, dynamically modeling conversational scenarios and…

ChatGPT, the AI-powered chatbot with a massive user base of hundreds of millions, has become a global phenomenon. However, the use of Conversational AI Systems (CAISs) like ChatGPT for research in the field of Social Simulation is still…