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Related papers: Real-world Conversational AI for Hotel Bookings

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Chatbot is a machine with the ability to answer automatically through a conversational interface. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or…

Human-Computer Interaction · Computer Science 2022-08-24 Sagina Athikkal , John Jenq

In recent years, large language models (LLMs) have rapidly proliferated and have been utilized in various tasks, including research in dialogue systems. We aimed to construct a system that not only leverages the flexible conversational…

Computation and Language · Computer Science 2023-12-25 Katsumasa Yoshikawa , Takato Yamazaki , Masaya Ohagi , Tomoya Mizumoto , Keiya Sato

Chatbots are more and more prevalent in commercial and science contexts. They help customers complain about a product or service or support them to find the best travel deals. Other bots provide mental health support or help book medical…

Computation and Language · Computer Science 2022-06-23 Doris Dippold

Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Artificial Intelligence · Computer Science 2017-09-15 Mahipal Jadeja , Neelanshi Varia

Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

Computers and Society · Computer Science 2025-02-11 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

Assessing the quality of public transportation services requires the analysis of large quantities of data on the scheduled and actual trips and documents listing the quality constraints each service needs to meet. Interrogating such…

Artificial Intelligence · Computer Science 2025-05-30 Luca Fantin , Marco Antonelli , Margherita Cesetti , Daniele Irto , Bruno Zamengo , Francesco Silvestri

Conversational artificial intelligence (AI) is becoming an increasingly popular topic among industry and academia. With the fast development of neural network-based models, a lot of neural-based conversational AI system are developed. We…

Computation and Language · Computer Science 2022-04-22 Zijun Xue , Ruirui Li , Mingda Li

Domain specific chatbot applications often involve multi step interactions, such as refining search filters, selecting multiple items, or performing comparisons. Traditional graphical user interfaces (GUIs) handle these workflows by…

Human-Computer Interaction · Computer Science 2025-07-03 Sanjay Krishna Anbalagan , Xinrui Nie , Umesh Mohan , Vijay Kumar Kanamarlapudi , Anughna Kommalapati , Xiaodan Zhao

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

The conversational agents is one of the most interested topics in computer science field in the recent decade. Which can be composite from more than one subject in this field, which you need to apply Natural Language Processing Concepts and…

Computation and Language · Computer Science 2022-01-19 Moataz Mohammed , Mostafa M. Aref

Providing the best customer experience is one of the primary concerns for the firms that are based online. The advancement of machine learning is revolutionising the company's attitude towards the client through improving the service…

Computation and Language · Computer Science 2022-07-22 Rejwan Bin Sulaiman

This paper describes a dialogue system developed for the Dialogue Robot Competition 2023 that achieves topic control for trip planning by inserting text into prompts using the ChatGPT-API. We built a system that is capable of generating…

Human-Computer Interaction · Computer Science 2023-12-21 Miyama Tamotsu , Okada Shogo

The present paper surveys neural approaches to conversational AI that have been developed in the last few years. We group conversational systems into three categories: (1) question answering agents, (2) task-oriented dialogue agents, and…

Computation and Language · Computer Science 2019-09-11 Jianfeng Gao , Michel Galley , Lihong Li

AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…

Computation and Language · Computer Science 2024-01-19 Nataliia Klievtsova , Janik-Vasily Benzin , Timotheus Kampik , Juergen Mangler , Stefanie Rinderle-Ma

Dialogue systems for hotel and tourist information have typically simplified the richness of the domain, focusing system utterances on only a few selected attributes such as price, location and type of rooms. However, much more content is…

Computation and Language · Computer Science 2018-05-03 Marilyn A. Walker , Albry Smither , Shereen Oraby , Vrindavan Harrison , Hadar Shemtov

The Tourism and Destination Management Organization (DMO) industry is rapidly evolving to adapt to new technologies and traveler expectations. Generative Artificial Intelligence (AI) offers an astonishing and innovative opportunity to…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-08-20 Alexio Cassani , Michele Ruberl , Antonio Salis , Giacomo Giannese , Gianluca Boanelli

Cinematographers adeptly capture the essence of the world, crafting compelling visual narratives through intricate camera movements. Witnessing the strides made by large language models in perceiving and interacting with the 3D world, this…

Computer Vision and Pattern Recognition · Computer Science 2024-09-27 Xinhang Liu , Yu-Wing Tai , Chi-Keung Tang

Conversational search systems enable information retrieval via natural language interactions, with the goal of maximizing users' information gain over multiple dialogue turns. The increasing prevalence of conversational interfaces adopting…

Computation and Language · Computer Science 2024-07-02 Phillip Schneider , Wessel Poelman , Michael Rovatsos , Florian Matthes

Conversational agents have become ubiquitous, ranging from goal-oriented systems for helping with reservations to chit-chat models found in modern virtual assistants. In this survey paper, we explore this fascinating field. We look at some…

Artificial Intelligence · Computer Science 2018-03-29 Vinayak Mathur , Arpit Singh
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