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Despite years of research on testing the usability of mobile applications, our understanding of the issues their users experience still remains fragmented and underexplored. While most earlier studies has provided interesting insights, they…
App markets have evolved into highly competitive and dynamic environments for developers. While the traditional app life cycle involves incremental updates for feature enhancements and issue resolution, some apps deviate from this norm by…
Mobile (cellular) networks enable innovation, but can also stifle it and lead to user frustration when network performance falls below expectations. As mobile networks become the predominant method of Internet access, developer, research,…
The workflow concept, proliferated through the recently emergent computer supported cooperative work (CSCW) systems and workflow systems, advances information systems (IS) implementation models by incorporating aspects of collaboration and…
Take the Internet of Things, a piece of cloud computing, a handful of smart cities, don't forget social platforms, flavour it with mobile technologies and ever-changing environments, shake it up and... voila! What a wonderful service! Oops!…
The exponential growth in smartphone adoption is contributing to the availability of vast amounts of human behavioral data. This data enables the development of increasingly accurate data-driven user models that facilitate the delivery of…
As a result of the phenomenal proliferation of modern mobile Internet-enabled devices and the widespread utilization of wireless and cellular data networks, mobile users are increasingly requiring services tailored to their current context.…
Managers are heavily engaged in strategic decision-making for businesses, particularly in a changing environment. One of the most important decisions for online small businesses, as part of their strategic planning, is selecting relevant…
Facing an environment increasingly complex, uncertain and changing, even in crisis, organizations are driven to be agile in order to survive. Agility, at the core heart of business strategy, represents the ability to grow in a competitive…
Interest in developing and deploying E-commerce systems has grown greatly over the past few years, leading to a major shortage of qualified developers. This paper describes the development of a graduate course in E-commerce education that…
Smartphones have become the most used electronic devices. They carry out most of the functionalities of desktops, offering various useful applications that suit the users needs. Therefore, instead of the operator, the user has been the main…
Mobile devices are often presented with multiple connectivity options usually making a selection either randomly or based on load/wireless conditions metrics, as is the case of current offloading schemes. In this paper we claim that…
Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes. Effectively routing customers to appropriate agents without transfers is therefore crucial for e-commerce…
This paper investigates the contribution of business model innovations in improvement of food supply chains. Through a systematic literature review, the notable business model innovations in the food industry are identified, surveyed, and…
In the realm of interactive machine-learning systems, the provision of explanations serves as a vital aid in the processes of debugging and enhancing prediction models. However, the extent to which various global model-centric and…
Users install many apps on their smartphones, raising issues related to information overload for users and resource management for devices. Moreover, the recent increase in the use of personal assistants has made mobile devices even more…
Context-awareness in smart mobile applications is a growing area of study, because of it's intelligence in the applications. In order to build context-aware intelligent applications, mining contextual behavioral rules of individual…
Aligning software-related activities with corporate strategies and goals is increasingly important for several reasons such as increasing the customer satisfaction in software-based products and services. Several approaches have been…
One of the essential requisites of any software industry is the development of customer satisfied products. However, accomplishing the aforesaid business objective depends upon the depth of quality of product that is engineered in the…
Service quality possesses the vital prominence in usability of innovative products and services. As technological innovation has made the life synchronized and effective, Internet of Things (IoT) is matter of discussion everywhere. From…