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User feedback is becoming an increasingly important source of information for requirements engineering, user interface design, and software engineering in general. Nowadays, user feedback is largely available and easily accessible in social…

Software Engineering · Computer Science 2024-07-23 Walid Maalej , Volodymyr Biryuk , Jialiang Wei , Fabian Panse

Today, the web has become a mandatory platform to express users' opinions, emotions and feelings about various events. Every person using his smartphone can give his opinion about the purchase of a product, the occurrence of an accident,…

Computation and Language · Computer Science 2023-03-21 Kazem Taghandiki , Elnaz Rezaei Ehsan

The evolution of AI-based system and applications had pervaded everyday life to make decisions that have momentous impact on individuals and society. With the staggering growth of online data, often termed as the Online Infosphere it has…

While being an important and often used research method, survey research has been less often discussed on a methodological level in empirical software engineering than other types of research. This chapter compiles a set of important and…

Software Engineering · Computer Science 2021-02-10 Stefan Wagner , Daniel Méndez Fernández , Michael Felderer , Daniel Graziotin , Marcos Kalinowski

Many online services, such as search engines, social media platforms, and digital marketplaces, are advertised as being available to any user, regardless of their age, gender, or other demographic factors. However, there are growing…

Information Retrieval · Computer Science 2017-05-31 Rishabh Mehrotra , Ashton Anderson , Fernando Diaz , Amit Sharma , Hanna Wallach , Emine Yilmaz

Image-based virtual try-on aims to synthesize a naturally dressed person image with a clothing image, which revolutionizes online shopping and inspires related topics within image generation, showing both research significance and…

Computer Vision and Pattern Recognition · Computer Science 2024-09-04 Dan Song , Xuanpu Zhang , Juan Zhou , Weizhi Nie , Ruofeng Tong , Mohan Kankanhalli , An-An Liu

The introduction of large language models has brought rapid progress on Text-to-SQL benchmarks, but it is not yet easy to build a working enterprise solution. In this paper, we present insights from building an internal chatbot that enables…

In recent years, social networking platforms have developed into extraordinary channels for spreading and consuming information. Along with the rise of such infrastructure, there is continuous progress on techniques for spreading…

Social and Information Networks · Computer Science 2024-11-14 Thibaut Horel , Yaron Singer

Sellers in user to user marketplaces can be inundated with questions from potential buyers. Answers are often already available in the product description. We collected a dataset of around 590K such questions and answers from conversations…

Computation and Language · Computer Science 2018-02-07 Girish Kumar , Matthew Henderson , Shannon Chan , Hoang Nguyen , Lucas Ngoo

The rise of internet-based services and products in the late 1990's brought about an unprecedented opportunity for online businesses to engage in large scale data-driven decision making. Over the past two decades, organizations such as…

Respondent-Driven Sampling is a method to sample hard-to-reach human populations by link-tracing over their social networks. Beginning with a convenience sample, each person sampled is given a small number of uniquely identified coupons to…

Methodology · Statistics 2011-08-02 Krista J. Gile , Mark S. Handcock

Academic survey writing, which distills vast literature into a coherent and insightful narrative, remains a labor-intensive and intellectually demanding task. While recent approaches, such as general DeepResearch agents and…

Computation and Language · Computer Science 2025-10-07 Zhaojun Sun , Xuzhou Zhu , Xuanhe Zhou , Xin Tong , Shuo Wang , Jie Fu , Guoliang Li , Zhiyuan Liu , Fan Wu

We study the problem of opinion highlights generation from large volumes of user reviews, often exceeding thousands per entity, where existing methods either fail to scale or produce generic, one-size-fits-all summaries that overlook…

Computation and Language · Computer Science 2025-11-04 Mir Tafseer Nayeem , Davood Rafiei

Though it has been recognized that recommending serendipitous (i.e., surprising and relevant) items can be helpful for increasing users' satisfaction and behavioral intention, how to measure serendipity in the offline environment is still…

Human-Computer Interaction · Computer Science 2020-04-23 Li Chen , Ningxia Wang , Yonghua Yang , Keping Yang , Quan Yuan

People in the Internet era have to cope with the information overload, striving to find what they are interested in, and usually face this situation by following a limited number of sources or friends that best match their interests. A…

Physics and Society · Physics 2013-03-26 Duanbing Chen , An Zeng , Giulio Cimini , Yi-Cheng Zhang

Datasets scraped from the internet have been critical to the successes of large-scale machine learning. Yet, this very success puts the utility of future internet-derived datasets at potential risk, as model outputs begin to replace human…

Machine Learning · Computer Science 2022-09-09 Rohan Taori , Tatsunori B. Hashimoto

We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…

Information Retrieval · Computer Science 2012-11-26 Trung V. Nguyen , Alice H. Oh

In recent years online shopping has gained momentum and became an important venue for customers wishing to save time and simplify their shopping process. A key advantage of shopping online is the ability to read what other customers are…

Computation and Language · Computer Science 2021-07-13 Iftah Gamzu , Hila Gonen , Gilad Kutiel , Ran Levy , Eugene Agichtein

Recent advances in the development of large language models are rapidly changing how online applications function. LLM-based search tools, for instance, offer a natural language interface that can accommodate complex queries and provide…

Human-Computer Interaction · Computer Science 2023-11-10 Sofia Eleni Spatharioti , David M. Rothschild , Daniel G. Goldstein , Jake M. Hofman

The unprecedented use of social media through smartphones and other web-enabled mobile devices has enabled the rapid adoption of platforms like Twitter. Event detection has found many applications on the web, including breaking news…

Social and Information Networks · Computer Science 2014-05-07 Shamanth Kumar , Huan Liu , Sameep Mehta , L. Venkata Subramaniam
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