Related papers: Characterizing and Predicting Email Deferral Behav…

Phishing is one of the most prevalent and expensive types of cybercrime faced by organizations and individuals worldwide. Most prior research has focused on various technical features and traditional representations of text to characterize…

Email is one of the most widely used ways to communicate, with millions of people and businesses relying on it to communicate and share knowledge and information on a daily basis. Nevertheless, the rise in email users has occurred a…

Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of…

Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, normal employees may prefer messages more relevant to their…

Email classification is still a mostly manual task. Consequently, most Web mail users never define a single folder. Recently however, automatic classification offering the same categories to all users has started to appear in some Web mail…

In this paper, we present findings from a large-scale and long-term phishing experiment that we conducted in collaboration with a partner company. Our experiment ran for 15 months during which time more than 14,000 study participants…

Bulk email is widely used in organizations to communicate messages to employees. It is an important tool in making employees aware of policies, events, leadership updates, etc. However, in large organizations, the problem of overwhelming…

The temporal statistics exhibited by written correspondence appear to be media dependent, with features which have so far proven difficult to characterize. We explain the origin of these difficulties by disentangling the role of spontaneous…

Phishing constitutes more than 90\% of successful cyberattacks globally, remaining one of the most persistent threats to organizational security. Despite organizations tripling their cybersecurity budgets between 2015 and 2025, the human…

Deferring systems extend supervised Machine Learning (ML) models with the possibility to defer predictions to human experts. However, evaluating the impact of a deferring strategy on system accuracy is still an overlooked area. This paper…

Forecasting conversational derailment is the task of predicting, as the conversation unfolds, whether it will eventually derail into personal attacks. Since forecasting models operate in an online fashion, they must decide whether to…

In real-world decision making, outcomes are often delayed, meaning individuals must make multiple decisions before receiving any feedback. Moreover, feedback can be presented in different ways: it may summarize the overall results of…

Everyone spends some time waiting every day. HCI research has developed tools for boosting productivity while waiting. However, little is known about how people naturally spend their waiting time. We conducted an experience sampling study…

Email phishing has become more prevalent and grows more sophisticated over time. To combat this rise, many machine learning (ML) algorithms for detecting phishing emails have been developed. However, due to the limited email data sets on…

Spam is commonly known as unsolicited or unwanted email messages in the Internet causing potential threat to Internet Security. Users spend a valuable amount of time deleting spam emails. More importantly, ever increasing spam emails occupy…

In economics and psychology, delay discounting is often used to characterize how individuals choose between a smaller immediate reward and a larger delayed reward. People with higher delay discounting rate (DDR) often choose smaller but…

In the information economy, individuals' work performance is closely associated with their digital communication strategies. This study combines social network and semantic analysis to develop a method to identify top performers based on…

Personalization despite being an effective solution to the problem information overload remains tricky on account of multiple dimensions to consider. Furthermore, the challenge of avoiding overdoing personalization involves estimation of a…

Cyber attacks such as phishing, IRS scams, etc., still are successful in fooling Internet users. Users are the last line of defense against these attacks since attackers seem to always find a way to bypass security systems. Understanding…

People are frequently required to send documents, forms, or other materials containing sensitive data (e.g., personal information, medical records, financial data) to remote parties, sometimes without a formal procedure to do so securely.…