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Email is an integral part of people's work and life, enabling them to perform activities such as communicating, searching, managing tasks and storing information. Modern email clients take a step forward and help improve users' productivity…
Email has remained a principal form of communication among people, both in enterprise and social settings. With a deluge of emails crowding our mailboxes daily, there is a dire need of smart email systems that can recover important emails…
Email is a ubiquitous communications tool in the workplace and plays an important role in social interactions. Previous studies of email were largely based on surveys and limited to relatively small populations of email users within…
Despite technical and non-technical countermeasures, humans continue to be tricked by phishing emails. How users make email response decisions is a missing piece in the puzzle to identifying why people still fall for phishing emails. We…
Despite the several advantages commonly attributed to social networks such as easiness and immediacy to communicate with acquaintances and friends, significant privacy threats provoked by unexperienced or even irresponsible users recklessly…
Users are the last line of defense as phishing emails pass filter mechanisms. At the same time, phishing emails are designed so that they are challenging to identify by users. To this end, attackers employ techniques, such as eliciting…
Email remains one of the most frequently used means of online communication. People spend a significant amount of time every day on emails to exchange information, manage tasks and schedule events. Previous work has studied different ways…
Email Retrieval task has recently taken much attention to help the user retrieve the email(s) related to the submitted query. Up to our knowledge, existing email retrieval ranking approaches sort the retrieved emails based on some heuristic…
Email Retrieval task has recently taken much attention to help the user retrieve the email(s) related to the submitted query. Up to our knowledge, existing email retrieval ranking approaches sort the retrieved emails based on some heuristic…
Despite sophisticated phishing email detection systems, and training and awareness programs, humans continue to be tricked by phishing emails. In an attempt to better understand why phishing email attacks still work and how best to mitigate…
The proliferation of network-connected devices and applications has resulted in people receiving dozens, or hundreds, of notifications per day. When people are in the presence of others, each notification poses some risk of accidental…
Email communication between instructors and students is ubiquitous, and it could be valuable to explore ways of testing out how to make email messages more impactful. This paper explores the design space of using emails to get students to…
Bulk email is a primary communication channel within organizations, with all-company emails and regular newsletters serving as a mechanism for making employees aware of policies and events. Ineffective communication could result in wasted…
Following up on Barabasi's recent letter to Nature [435, 207--211 (2005)], we systematically investigate the time series of e-mail usage for 3,188 users at a university. We focus on two quantities for each user: the time interval between…
Care deferral is the phenomenon where patients defer or are unable to receive healthcare services, such as seeing doctors, medications or planned surgery. Care deferral can be the result of patient decisions, service availability, service…
Email tracking allows email senders to collect fine-grained behavior and location data on email recipients, who are uniquely identifiable via their email address. Such tracking invades user privacy in that email tracking techniques gather…
Recent work has shown the potential benefit of selective prediction systems that can learn to defer to a human when the predictions of the AI are unreliable, particularly to improve the reliability of AI systems in high-stakes applications…
The current Internet design is not capable to support communications in environments characterized by very long delays and frequent network partitions. To allow devices to communicate in such environments, delay-tolerant networking…
Email classification and prioritization expert systems have the potential to automatically group emails and users as communities based on their communication patterns, which is one of the most tedious tasks. The exchange of emails among…
Recommendation emails are among the best ways to re-engage with customers after they have left a website. While on-site recommendation systems focus on finding the most relevant items for a user at the moment (right item), email…