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User intent understanding is a crucial step in designing both conversational agents and search engines. Detecting or inferring user intent is challenging, since the user utterances or queries can be short, ambiguous, and contextually…

Information Retrieval · Computer Science 2020-07-09 Ali Ahmadvand

Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited…

Information Retrieval · Computer Science 2019-01-14 Chen Qu , Liu Yang , Bruce Croft , Yongfeng Zhang , Johanne R. Trippas , Minghui Qiu

Understanding a user's query intent behind a search is critical for modern search engine success. Accurate query intent prediction allows the search engine to better serve the user's need by rendering results from more relevant categories.…

Computation and Language · Computer Science 2020-08-19 Xiaowei Liu , Weiwei Guo , Huiji Gao , Bo Long

Google users have different intents from their queries such as acquiring information, buying products, comparing or simulating services, looking for products, and so on. Understanding the right intention of users helps to provide i) better…

Information Retrieval · Computer Science 2020-06-17 Samin Mohammadi , Mathieu Chapon , Arthur Fremond

The ability to predict a user's information need would have wide-ranging implications, from saving time and effort to mitigating vocabulary gaps. We study how to interactively predict a user's information need by letting them select a…

Information Retrieval · Computer Science 2025-01-07 Kevin Ros , Dhyey Pandya , ChengXiang Zhai

For machines to effectively assist humans in challenging visual search tasks, they must differentiate whether a human is simply glancing into a scene (navigational intent) or searching for a target object (informational intent). Previous…

Human-Computer Interaction · Computer Science 2025-08-05 Mansi Sharma , Shuang Chen , Philipp Müller , Maurice Rekrut , Antonio Krüger

In this paper, we introduce the use of Semantic Hashing as embedding for the task of Intent Classification and achieve state-of-the-art performance on three frequently used benchmarks. Intent Classification on a small dataset is a…

This thesis contributes a structured inquiry into the open actuarial mathematics problem of modelling user behaviour using machine learning methods, in order to predict purchase intent of non-life insurance products. It is valuable for a…

Information Retrieval · Computer Science 2021-12-06 Simone Borg Bruun

Customers reach out to online live chat agents with various intents, such as asking about product details or requesting a return. In this paper, we propose the problem of predicting user intent from browsing history and address it through a…

Computation and Language · Computer Science 2024-09-04 Se-eun Yoon , Ahmad Bin Rabiah , Zaid Alibadi , Surya Kallumadi , Julian McAuley

Understanding the intent behind chat between customers and customer service agents has become a crucial problem nowadays due to an exponential increase in the use of the Internet by people from different cultures and educational…

Artificial Intelligence · Computer Science 2021-09-07 Bencheng Wei

Click-through data has proven to be a valuable resource for improving search-ranking quality. Search engines can easily collect click data, but biases introduced in the data can make it difficult to use the data effectively. In order to…

Machine Learning · Computer Science 2020-02-13 Yingcheng Sun , Richard Kolacinski , Kenneth Loparo

The goal of this work is to bring semantics into the tasks of text recognition and retrieval in natural images. Although text recognition and retrieval have received a lot of attention in recent years, previous works have focused on…

Computer Vision and Pattern Recognition · Computer Science 2015-09-22 Albert Gordo , Jon Almazan , Naila Murray , Florent Perronnin

Web search engines are frequently used to access information about products. This has increased in recent times with the rising popularity of e-commerce. However, there is limited understanding of what users search for and their intents…

Information Retrieval · Computer Science 2020-10-23 Nikitha Rao , Chetan Bansal , Subhabrata Mukherjee , Chandra Maddila

In e-commerce, a user tends to search for the desired product by issuing a query to the search engine and examining the retrieved results. If the search engine was successful in correctly understanding the user's query, it will return…

Information Retrieval · Computer Science 2019-08-26 Saurav Manchanda , Mohit Sharma , George Karypis

It is often noted that single query-item pair relevance training in search does not capture the customer intent. User intent can be better deduced from a series of engagements (Clicks, ATCs, Orders) in a given search session. We propose a…

Information Retrieval · Computer Science 2024-07-12 Navid Mehrdad , Vishal Rathi , Sravanthi Rajanala

We introduce a pattern mining framework that operates on semi-structured datasets and exploits the dichotomy between outcomes. Our approach takes advantage of constraint reasoning to find sequential patterns that occur frequently and…

Artificial Intelligence · Computer Science 2022-01-25 Xin Wang , Serdar Kadioglu

Users issue queries to Search Engines, and try to find the desired information in the results produced. They repeat this process if their information need is not met at the first place. It is crucial to identify the important words in a…

Information Retrieval · Computer Science 2020-01-06 Kishaloy Halder , Heng-Tze Cheng , Ellie Ka In Chio , Georgios Roumpos , Tao Wu , Ritesh Agarwal

What are the intents or goals behind human interactions with image search engines? Knowing why people search for images is of major concern to Web image search engines because user satisfaction may vary as intent varies. Previous analyses…

Information Retrieval · Computer Science 2017-11-28 Xiaohui Xie , Yiqun Liu , Maarten de Rijke , Jiyin He , Min Zhang , Shaoping Ma

We address the problem of constructing a knowledge base of entity-oriented search intents. Search intents are defined on the level of entity types, each comprising of a high-level intent category (property, website, service, or other),…

Information Retrieval · Computer Science 2018-09-05 Darío Garigliotti , Krisztian Balog

As information retrieval systems continue to evolve, accurate evaluation and benchmarking of these systems become pivotal. Web search datasets, such as MS MARCO, primarily provide short keyword queries without accompanying intent or…

Information Retrieval · Computer Science 2024-09-02 Abhijit Anand , Jurek Leonhardt , V Venktesh , Avishek Anand
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