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A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs.…
The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…
An infectious kind of disease affects a huge number of human beings. A lot of investigation being conducted throughout the world. There are many interactive hardware platform packages like IoT in healthcare including smart tracking, smart…
Currently, a considerable research effort is devoted to comparing LLMs to a group of human experts, where the term "expert" is often ill-defined or variable, at best, in a state of constantly updating LLM releases. Without proper safeguards…
Information security and privacy in the healthcare sector is an issue of growing importance. The adoption of digital patient records, increased regulation, provider consolidation and the increasing need for information exchange between…
This paper attempts to outline how the adoption of Internet of Things (IoT) in healthcare can create real economic value and improve the patient experience. Thus, getting the maximum benefits requires understanding both the IoT paradigm and…
Health-related mobile applications are known as eHealth apps. These apps make people more aware of their health, help during critical situations, provide home-based disease management, and monitor/support personalized care through…
One of the most challenging coordination problems in artificial intelligence is to achieve successful collaboration across large-scale heterogeneous systems that include Robots, Agents, and People (RAP). In the best case, these RAP systems…
Information access systems, such as search engines, recommender systems, and conversational assistants, have become integral to our daily lives as they help us satisfy our information needs. However, evaluating the effectiveness of these…
Software systems are ubiquitous, and their use is ingrained in our everyday lives. They enable us to get in touch with people quickly and easily, support us in gathering information, and help us perform our daily tasks. In return, we…
Various studies have been conducted on human-supporting robot systems. These systems have been put to practical use over the years and are now seen in our daily lives. In particular, robots communicating smoothly with people are expected to…
Individuals, despite having varied life experiences and learning processes, can communicate effectively through languages. This study aims to explore the efficiency of language as a communication medium. We put forth two specific…
The time people spend in front of computers has been increasing steadily due to the role computers play in modern society. Individuals who sit in front of computers for an extended period of time, specifically with improper postures may…
Patients with chronic diseases or people with special health care needs are typically monitored by various health experts that address the problem from several perspectives. These experts usually do not interact directly between them;…
Communication between vehicles with varying degrees of automation is increasingly challenging as highly automated vehicles are unable to interpret the non-verbal signs of other road users. The lack of understanding on roads leads to lower…
The role of conversational assistants has become more prevalent in helping people increase their productivity. Document-centered assistance, for example to help an individual quickly review a document, has seen less significant progress,…
Background: Empathy is widely recognized for improving patient outcomes, including reduced pain and anxiety and improved satisfaction, and its absence can cause harm. Meanwhile, use of artificial intelligence (AI)-based chatbots in…
Clinicians face several significant barriers to search and synthesize accurate, succinct, updated, and trustworthy medical information from several literature sources during the practice of medicine and patient care. In this talk, we will…
Extensive recent media focus has been directed towards the dark side of intelligent systems, how algorithms can influence society negatively. Often, transparency is proposed as a solution or step in the right direction. Unfortunately,…
Existing patient data analytics platforms fail to incorporate information that has context, is personal, and topical to patients. For a recommendation system to give a suitable response to a query or to derive meaningful insights from…