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Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…
The idea of Artificial Intelligence (AI) has a long history. It turned out, however, that reaching intelligence at human levels is more complicated than originally anticipated. Currently we are experiencing a renewed interest in AI, fueled…
Notifications provide a unique mechanism for increasing the effectiveness of real-time information delivery systems. However, notifications that demand users' attention at inopportune moments are more likely to have adverse effects and…
Machine Translation (MT) has the potential to help people overcome language barriers and is widely used in high-stakes scenarios, such as in hospitals. However, in order to use MT reliably and safely, users need to understand when to trust…
Large Language Models (LLMs) have demonstrated impressive capabilities in role-playing scenarios, particularly in simulating domain-specific experts using tailored prompts. This ability enables LLMs to adopt the persona of individuals with…
This study evaluates how off-the-shelf commercial ICTs can contribute to creating a feeling of Presence, Connectedness, and Awareness between parents and their hospitalized child. Thematic analysis and descriptive statistics are used to…
There is a mounting crisis in delivering affordable healthcare in the US. For decades, key decision makers in the public and private sectors have considered cost-effectiveness in healthcare a top priority. Their actions have focused on…
E-business, information serving, and ubiquitous computing will create heavy request traffic from strangers or even incognitos. Such requests must be managed automatically. Two ways of doing this are well known: giving every incognito…
The prospect of combining human operators and virtual agents (bots) into an effective hybrid system that provides proper customer service to clients is promising yet challenging. The hybrid system decreases the customers' frustration when…
Collaborative decision making in multi-agent systems typically requires a predefined communication protocol among agents. Usually, agent-level observations are locally processed and information is exchanged using the predefined protocol,…
Implicit bias may perpetuate healthcare disparities for marginalized patient populations. Such bias is expressed in communication between patients and their providers. We design an ecosystem with guidance from providers to make this bias…
A Dialogue System is a system which interacts with human in natural language. At present many universities are developing the dialogue system in their regional language. This paper will discuss about dialogue system, its components,…
The aim of this paper consists in defining the hardware and software architecture of an embedded system, based on RFID technology, in order to identify patients and to achieve real time information concerning the patients biometric data,…
As an increasing number of interactive devices offer human-like assistance, there is a growing need to understand the human experience of interactive agents. When interactive artefacts with human-like features become intertwined in our…
Communication between humans and artificial agents is essential for their interaction. This is often inspired by human communication, which uses gestures, facial expressions, gaze direction, and other explicit and implicit means. This work…
In the context of business information systems, e-commerce and access to knowledge, the relevance of the information provided to use is a key fact to the success of information systems. Therefore the quality of access is determined by…
This paper describes some of the challenges set within SPHERE, a large-scale Interdisciplinary Research Collaboration that aims to develop sensor systems to monitor people's health and wellbeing in the home. In particular we discuss the…
Although artificial intelligence (AI) agents are increasingly proposed to support potentially longitudinal health tasks, such as symptom management, behavior change, and patient support, most current implementations fall short of…
Implementing Information and Communication Technology (ICT) solutions can alleviate pressing problems in society and are a central component of sustainable development. Often, healthcare addresses the symptoms without approaching the…
There are many familiar situations in which a manager seeks to design a system in which users share a resource, but outcomes depend on the information held and actions taken by users. If communication is possible, the manager can ask users…