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Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients…

Human-Computer Interaction · Computer Science 2026-02-17 Zhanming Chen , Alisha Ghaju , May Hang , Juan F. Maestre , Ji Youn Shin

The ultimate goal in the pharmaceutical sector is product quality. However this quality can be altered by the use of a number of heterogeneous information systems with different business structures and concepts along the lifecycle of the…

Software Engineering · Computer Science 2018-11-20 Néjib Moalla , Abdelaziz Bouras , Gilles Neubert , Yacine Ouzrout

Pervasive personal communication technologies offer the potential for important social benefits for individual users, but also the potential for significant social difficulties and costs. In research on face-to-face social interaction,…

Human-Computer Interaction · Computer Science 2008-04-18 Paul M. Aoki , Allison Woodruff

The health and various ways to improve healthcare systems are one of the most concerns of human in history. By the growth of mobile technology, different mobile applications in the field of the healthcare system are developed. These mobile…

Human-Computer Interaction · Computer Science 2019-06-28 Mohsen Aghabozorgi Nafchi , Maryam Aghabozorgi Nafchi

Conversational agents have been showing lots of opportunities in healthcare by taking over a lot of tasks that used to be done by a human. One of the major functions of conversational healthcare agent is intervening users' daily behaviors.…

Human-Computer Interaction · Computer Science 2021-09-07 Youjin Hwang , Donghoon Shin , Sion Baek , Bongwon Suh , Joonhwan Lee

Communication among healthcare professionals (HCPs) is crucial for the quality of patient treatment. Surrounding each patient's treatment, communication among HCPs can be examined as temporal networks, constructed from Electronic Health…

Social and Information Networks · Computer Science 2024-01-09 Hsiao-Ying Lu , Yiran Li , Kwan-Liu Ma

Current AI approaches have frequently been used to help personalize many aspects of medical experiences and tailor them to a specific individuals' needs. However, while such systems consider medically-relevant information, they ignore…

Artificial Intelligence · Computer Science 2019-07-31 Mor Vered , Frank Dignum , Tim Miller

The Internet has become a very powerful platform where diverse medical information are expressed daily. Recently, a huge growth is seen in searches like symptoms, diseases, medicines, and many other health related queries around the globe.…

Multiagent Systems · Computer Science 2021-01-26 Nilanjan Sinhababu , Rahul Saxena , Monalisa Sarma , Debasis Samanta

We propose to improve medical decision making and reduce global health care costs by employing a free Internet-based medical information system with two main target groups: practicing physicians and medical researchers. After acquiring…

Computers and Society · Computer Science 2008-10-14 Axel Boldt , Michael Janich

Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with…

Other Computer Science · Computer Science 2012-08-01 Muhammad Anshari , Mohammad Nabil Almunawar

The increasing reliance on digital information necessitates advancements in conversational search systems, particularly in terms of information transparency. While prior research in conversational information-seeking has concentrated on…

Information Retrieval · Computer Science 2024-05-07 Weronika Łajewska , Damiano Spina , Johanne Trippas , Krisztian Balog

Efficient patient-doctor interaction is among the key factors for a successful disease diagnosis. During the conversation, the doctor could query complementary diagnostic information, such as the patient's symptoms, previous surgery, and…

Computation and Language · Computer Science 2024-10-08 Xueshen Li , Xinlong Hou , Nirupama Ravi , Ziyi Huang , Yu Gan

Effective communication is a crucial skill for healthcare providers since it leads to better patient health, satisfaction and avoids malpractice claims. In standard medical education, students' communication skills are trained with…

Human-Computer Interaction · Computer Science 2021-04-05 Edoardo Battegazzorre , Andrea Bottino , Fabrizio Lamberti

With the advancement of large language models, many dialogue systems are now capable of providing reasonable and informative responses to patients' medical conditions. However, when patients consult their doctor, they may experience…

Computation and Language · Computer Science 2025-06-17 Shang-Chi Tsai , Yun-Nung Chen

The introduction of large language models (LLMs) has greatly enhanced the capabilities of software agents. Instead of relying on rule-based interactions, agents can now interact in flexible ways akin to humans. However, this flexibility…

Human-Computer Interaction · Computer Science 2026-02-04 Joar Sabel , Mattias Wingren , Andreas Lundell , Sören Andersson , Sara Rosenberg , Susanne Hägglund , Linda Estman , Malin Andtfolk

The use of technology in healthcare has become increasingly popular in recent years, with the potential to improve how healthcare is delivered, patient outcomes, and cost-effectiveness. This review paper provides an overview of how…

Computers and Society · Computer Science 2023-08-08 Shipu Debnath

Human-AI interfaces play a pivotal role in integrating clinicians' expertise with artificial intelligence to enhance both healthcare practice and research. However, designing effective interfaces in this domain remains a significant…

Human-Computer Interaction · Computer Science 2026-01-21 Rui Sheng , Chuhan Shi , Sobhan Lotfi , Shiyi Liu , Adam Perer , Huamin Qu , Furui Cheng

Serious Illness Conversations (SICs), discussions about values and care preferences for patients with life-threatening illness, rarely occur in Emergency Departments (EDs), despite evidence that early conversations improve care alignment…

Human-Computer Interaction · Computer Science 2026-04-01 Menglin Zhao , Zhuorui Yong , Ruijia Guan , Kai-Wei Chang , Adrian Haimovich , Kei Ouchi , Timothy Bickmore , Zhan Zhang , Bingsheng Yao , Dakuo Wang , Smit Desai

Purpose: The purpose of this paper is to explore possible factors impacting team performance in healthcare, by focusing on information exchange within and across hospital's boundaries. Design/methodology/approach: Through a web-survey and…

Social and Information Networks · Computer Science 2021-05-27 F. Grippa , J. Bucuvalas , A. Booth , E. Alessandrini , A. Fronzetti Colladon , L. M. Wade

Dialog is a natural modality for interaction between customers and businesses in the service industry. As customers call up the service provider, their interactions may be routine or extraordinary. We believe that these interactions, when…

Computation and Language · Computer Science 2017-08-15 Q Vera Liao , Biplav Srivastava , Pavan Kapanipathi
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