Related papers: Data models for service failure prediction in supp…
The problem of content delivery in caching networks is investigated for scenarios where multiple users request identical files. Redundant user demands are likely when the file popularity distribution is highly non-uniform or the user…
In last-mile delivery, drivers frequently deviate from planned delivery routes because of their tacit knowledge of the road and curbside infrastructure, customer availability, and other characteristics of the respective service areas.…
Defect prediction models---classifiers that identify defect-prone software modules---have configurable parameters that control their characteristics (e.g., the number of trees in a random forest). Recent studies show that these classifiers…
The right performance of a supply chain depends on the pattern of relationships among firms. Although there is not a general consensus among researchers yet, many studies point that scale-free topologies, where few highly related firms are…
Millions of packages are delivered successfully by online and local retail stores across the world every day. The proper delivery of packages is needed to ensure high customer satisfaction and repeat purchases. These deliveries suffer…
Cyber-physical systems come with increasingly complex architectures and failure modes, which complicates the task of obtaining accurate system reliability models. At the same time, with the emergence of the (industrial) Internet-of-Things,…
Predicting if passengers in a connecting flight will lose their connection is paramount for airline profitability. We present novel machine learning-based decision support models for the different stages of connection flight management,…
We consider a network whose links have random capacities and in which a certain target amount of flow must be carried from some source nodes to some destination nodes. Each destination node has a fixed demand that must be satisfied and each…
Inventory decision frameworks proposed in the literature for single-echelon supply chain systems rely on assumptions to obtain closed form expressions. In particular, two such frameworks - one conventional and the other with a demand…
Many commercial products are sold with warranties and indirectly through dealers. The manufacturer-retailer distribution mechanism results in serious missing data problems in field return data, as the sales date for an unreturned unit is…
Operational disruptions can significantly impact companies performance. Ford, with its 37 plants globally, uses 17 billion parts annually to manufacture six million cars and trucks. With up to ten tiers of suppliers between the company and…
Every year, thousands of people receive consumer product related injuries. Research indicates that online customer reviews can be processed to autonomously identify product safety issues. Early identification of safety issues can lead to…
A practical churn customer prediction model is critical to retain customers for telecom companies in the saturated and competitive market. Previous studies focus on predicting churn customers in current or next month, in which telecom…
Software-defined networking offers numerous benefits against the legacy networking systems through simplifying the process of network management and reducing the cost of network configuration. Currently, the management of failures in the…
Predicting the probability of default (PD) of prospective loans is a critical objective for financial institutions. In recent years, machine learning (ML) algorithms have achieved remarkable success across a wide variety of prediction…
This paper presents the results of a research study related to software system failures, with the goal of understanding how we might better evolve, maintain and support software systems in production. We have qualitatively analyzed thirty…
Accurately predicting faulty software units helps practitioners target faulty units and prioritize their efforts to maintain software quality. Prior studies use machine-learning models to detect faulty software code. We revisit past studies…
To keep modern Radio Access Networks (RAN) running smoothly, operators need to spot the real-world triggers behind Service-Level Agreement (SLA) breaches well before customers feel them. We introduce an AI/ML pipeline that does two things…
Cloud computing is the backbone of the digital society. Digital banking, media, communication, gaming, and many others depend on cloud services. Unfortunately, cloud services may fail, leading to damaged services, unhappy users, and perhaps…
With the growing competition in banking industry, banks are required to follow customer retention strategies while they are trying to increase their market share by acquiring new customers. This study compares the performance of six…