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India's gig-based food delivery platforms, such as Swiggy and Zomato, provide crucial income to marginalised communities but also entrench workers in cycles of invisible labour. Through 14 semi-structured interviews, we analyse waiting time…
The recent advancements in mobile/data technology have fostered a widespread adoption of on-demand or gig service platforms. The increasingly available data and independent contractors have enabled these platforms to design customized…
Rideshare platforms exert significant control over workers through algorithmic systems that can result in financial, emotional, and physical harm. What steps can platforms, designers, and practitioners take to mitigate these negative…
Worker-Centered Design (WCD) has gained prominence over the past decade, offering researchers and practitioners ways to engage worker agency and support collective actions for workers. Yet few studies have systematically revisited WCD…
In recent years, China has witnessed the proliferation and success of the online food delivery industry, an emerging type of the gig economy. Online food deliverers who deliver the food from restaurants to customers play a critical role in…
Generative AI is changing the way in which humans seek to find answers to questions in different fields including on the gig economy and labour markets, but there is limited information available about closely ChatGPT simulated output…
In this paper, we propose three generic models of capacitated coverage and, more generally, submodular maximization to study task-worker assignment problems that arise in a wide range of gig economy platforms. Our models incorporate the…
We develop an analytically tractable model featuring heterogeneous workers and firms, where labor markets clear through a one-to-many sorting mechanism. Firms determine both the number and composition of their employees, shaping (1) the…
Should the organization, design and functioning of electricity markets be taken for granted? Definitely not. While decades of evolution of electricity markets in countries that committed early to restructure their electric power sector made…
Future advances in AI that automate away human labor may have stark implications for labor markets and inequality. This paper proposes a framework to analyze the effects of specific types of AI systems on the labor market, based on how much…
This paper investigates the shift in crowdsourcing towards self-managed enterprises of crowdworkers (SMECs), diverging from traditional platform-controlled models. It reviews the literature to understand the foundational aspects of this…
The objective of the paper is to understand the role of workers bargaining for the labor share in transition economies. We rely on a share-capital schedule, whereby workers bargaining power is represented as a move off the schedule.…
We conduct an experimental analysis of a dataset comprising over 27 million microtasks performed by over 70,000 workers issued to a large crowdsourcing marketplace between 2012-2016. Using this data---never before analyzed in an academic…
Shift scheduling impacts healthcare workers' well-being because it sets the frame for their social life and recreational activities. Since it is complex and time-consuming, it has become a target for automation. However, existing systems…
Hybrid work, a fusion of different work environments that allow employees to work in and outside their offices, represents a new frontier for agile researchers to explore. However, due to the nascent nature of the research phenomena, we are…
Motivated by the emergence of popular service-based two-sided markets where sellers can serve multiple buyers at the same time, we formulate and study the {\em two-sided cost sharing} problem. In two-sided cost sharing, sellers incur…
General-purpose crowdsourcing platforms are increasingly being harnessed for creative work. The platforms' potential for creative work is clearly identified, but the workers' perspectives on such work have not been extensively documented.…
The strains associated with shift work decrease healthcare workers' well-being. However, shift schedules adapted to their individual needs can partially mitigate these problems. From a computing perspective, shift scheduling was so far…
The tech industry's shifting landscape and the growing precarity of its labor force have spurred unionization efforts among tech workers. These workers turn to collective action to improve their working conditions and to protest unethical…
This work analyzes the tourist sector, the employment generated by the tourism industries, and its relationship with tourism receipts. The hypothesis is that there are tourist subsectors with a potentially higher level of income. The…