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Electronic word-of-mouth (eWOM) is a prominent source of information that significantly influences consumer purchase decisions. Recent literature has extensively explored the impact of eWOM on consumers-generated reviews and purchase…
In digital marketing, experimenting with new website content is one of the key levers to improve customer engagement. However, creating successful marketing content is a manual and time-consuming process that lacks clear guiding principles.…
Search engines in e-commerce settings allow users to search, browse, and select items from a wide range of products available online including children's items. Children's products such as toys, books, and learning materials often have…
E-recruitment recommendation systems recommend jobs to job seekers and job seekers to recruiters. The recommendations are generated based on the suitability of the job seekers for the positions as well as the job seekers' and the…
This paper presents the first phase of a study on using course design, including current eLearning and social trends, to overcome challenges in eLearning within developing countries, particularly for vocational/non-mainstream training. The…
Search is a prominent channel for discovering products on an e-commerce platform. Ranking products retrieved from search becomes crucial to address customer's need and optimize for business metrics. While learning to Rank (LETOR) models…
Online auctions are among the most influential e-business applications. Their impact on trading for businesses, as well as consumers, is both remarkable and inevitable. There have been considerable efforts in setting up market places, but,…
Perceived responsiveness of a web page is one of the most important and least understood metrics of web page design, and is critical for attracting and maintaining a large audience. Web pages can be designed to meet performance SLAs early…
In e-commerce shopping, aligning search results with a buyer's immediate needs and preferences presents a significant challenge, particularly in adapting search results throughout the buyer's shopping journey as they move from the initial…
This study investigates the role of both cultural and technological factors in determining audience formation on a global scale. It integrates theories of media choice with theories of global cultural consumption and tests them by analyzing…
In social commerce, users dialogue with each other on the topics related to the providers' products. However, the language customers use may vary from the language vendors use on their e-commerce websites and product descriptions. This…
Previous research has directly studied whether on-line retailing is more competitive than conventional retail markets. The evidence from books and music CDs is mixed. Here, I use an indirect approach to compare the competitiveness of…
Online product reviews are a valuable resource for product developers to improve the design of their products. Yet, the potential value of customer feedback to improve the sustainability performance of products is still to be exploited. The…
E-commerce search and recommendation usually operate on structured data such as product catalogs and taxonomies. However, creating better search and recommendation systems often requires a large variety of unstructured data including…
This study investigates the capability blessings of the use of eye-monitoring technology to beautify the usability of web sites. With the upward thrust of on-line interactions, website usability has turn out to be increasingly important for…
This paper explains four things in a unified way. First, how e-commerce can generate price equilibria where physical shops either compete with virtual shops for consumers with Internet access, or alternatively, sell only to consumers with…
In this paper we argue that policies are an increasing concern for organizations that are operating a web site. Examples of policies that are relevant in the domain of the web address issues such as privacy of personal data, accessibility…
This chapter reviews empirical evidence bearing on the design of online forums for deliberative civic engagement. Dimensions of design are defined for different aspects of the deliberation: its purpose, the target population, the…
The digital document evolves rapidly and spectacularly in its structure and information content conveyed on networks and information systems. Generally understood as a neutral support for information carrying a semantic value, the digital…
Socio-technical design embeds social investigations and inquiries into (Information) Technology Design processes. In this position paper, we propose, by using the aforementioned approach the design of technology and policies can…