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Artificial intelligence and natural language processing (NLP) are increasingly being used in customer service to interact with users and answer their questions. The goal of this systematic review is to examine existing research on the use…

Computation and Language · Computer Science 2022-12-20 Malak Mashaabi , Areej Alotaibi , Hala Qudaih , Raghad Alnashwan , Hend Al-Khalifa

Multilabel ranking is a central task in machine learning. However, the most fundamental question of learnability in a multilabel ranking setting with relevance-score feedback remains unanswered. In this work, we characterize the…

Machine Learning · Computer Science 2023-05-26 Vinod Raman , Unique Subedi , Ambuj Tewari

Semantic parsing is the task of translating natural language utterances into machine-readable meaning representations. Currently, most semantic parsing methods are not able to utilize contextual information (e.g. dialogue and comments…

Computation and Language · Computer Science 2020-11-03 Zhuang Li , Lizhen Qu , Gholamreza Haffari

Most existing multi-document machine reading comprehension models mainly focus on understanding the interactions between the input question and documents, but ignore following two kinds of understandings. First, to understand the semantic…

Computation and Language · Computer Science 2022-04-08 Feiliang Ren , Yongkang Liu , Bochao Li , Zhibo Wang , Yu Guo , Shilei Liu , Huimin Wu , Jiaqi Wang , Chunchao Liu , Bingchao Wang

Automated fault diagnosis can facilitate diagnostics assistance, speedier troubleshooting, and better-organised logistics. Currently, AI-based prognostics and health management in the automotive industry ignore the textual descriptions of…

Computation and Language · Computer Science 2022-10-14 John Pavlopoulos , Alv Romell , Jacob Curman , Olof Steinert , Tony Lindgren , Markus Borg

Training and refreshing a web-scale Question Answering (QA) system for a multi-lingual commercial search engine often requires a huge amount of training examples. One principled idea is to mine implicit relevance feedback from user behavior…

Information Retrieval · Computer Science 2020-06-17 Linjun Shou , Shining Bo , Feixiang Cheng , Ming Gong , Jian Pei , Daxin Jiang

In recent years online shopping has gained momentum and became an important venue for customers wishing to save time and simplify their shopping process. A key advantage of shopping online is the ability to read what other customers are…

Computation and Language · Computer Science 2021-07-13 Iftah Gamzu , Hila Gonen , Gilad Kutiel , Ran Levy , Eugene Agichtein

We study the role of the second language in bilingual word embeddings in monolingual semantic evaluation tasks. We find strongly and weakly positive correlations between down-stream task performance and second language similarity to the…

Computation and Language · Computer Science 2016-10-12 Steffen Eger , Armin Hoenen , Alexander Mehler

Research demonstrates learners engaging in the process of producing explanations to support their reasoning, can have a positive impact on learning. However, providing learners real-time explanatory feedback often presents challenges…

Computation and Language · Computer Science 2023-06-28 Jionghao Lin , Danielle R. Thomas , Feifei Han , Shivang Gupta , Wei Tan , Ngoc Dang Nguyen , Kenneth R. Koedinger

Previous researchers have considered sentiment analysis as a document classification task, in which input documents are classified into predefined sentiment classes. Although there are sentences in a document that support important…

Computation and Language · Computer Science 2021-03-10 Gihyeon Choi , Shinhyeok Oh , Harksoo Kim

Explainable artificial intelligence techniques are developed at breakneck speed, but suitable evaluation approaches lag behind. With explainers becoming increasingly complex and a lack of consensus on how to assess their utility, it is…

Human-Computer Interaction · Computer Science 2023-04-18 Edward Small , Yueqing Xuan , Danula Hettiachchi , Kacper Sokol

Code reviews are central for software quality assurance. Ideally, reviewers should explain their feedback to enable authors of code changes to understand the feedback and act accordingly. Different developers might need different…

Software Engineering · Computer Science 2024-10-11 Ratnadira Widyasari , Ting Zhang , Abir Bouraffa , Walid Maalej , David Lo

The effectiveness of a language model is influenced by its token representations, which must encode contextual information and handle the same word form having a plurality of meanings (polysemy). Currently, none of the common language…

Computation and Language · Computer Science 2022-06-02 Andrea Lekkas , Peter Schneider-Kamp , Isabelle Augenstein

Background: Despite the potential benefits of software modelling, developers have shown a considerable reluctance towards its application. There is substantial existing research studying industrial use and technical challenges of modelling.…

Software Engineering · Computer Science 2023-01-05 Shalini Chakraborty , Grischa Liebel

Cross-lingual summarization is the task of generating a summary in one language (e.g., English) for the given document(s) in a different language (e.g., Chinese). Under the globalization background, this task has attracted increasing…

Computation and Language · Computer Science 2022-08-31 Jiaan Wang , Fandong Meng , Duo Zheng , Yunlong Liang , Zhixu Li , Jianfeng Qu , Jie Zhou

This paper deals with classifying ambiguities for Multimodal Languages. It evolves the classifications and the methods of the literature on ambiguities for Natural Language and Visual Language, empirically defining an original…

Human-Computer Interaction · Computer Science 2017-04-11 Maria Chiara Caschera , Fernando Ferri , Patrizia Grifoni

Mobile applications are often used by an international audience and therefore receive a high daily amount of user reviews from various countries. Previous work found evidence that app store reviews contain helpful information for software…

Software Engineering · Computer Science 2021-03-09 Ricarda Anna-Lena Fischer , Rita Walczuch , Emitza Guzman

The rapid proliferation of LLMs has created a critical evaluation paradox: while LLMs claim multilingual proficiency, comprehensive non-machine-translated benchmarks exist for fewer than 30 languages, leaving >98% of the world's 7,000…

Text-to-SQL enables natural access to databases, yet most benchmarks are English-only, limiting multilingual progress. We introduce MultiSpider 2.0, extending Spider 2.0 to eight languages (English, German, French, Spanish, Portuguese,…

Computation and Language · Computer Science 2025-09-30 Khanh Trinh Pham , Thu Huong Nguyen , Jun Jo , Quoc Viet Hung Nguyen , Thanh Tam Nguyen

As large language models (LLMs) are deployed globally, it is crucial that their responses are calibrated across languages to accurately convey uncertainty and limitations. Prior work shows that LLMs are linguistically overconfident in…

Computation and Language · Computer Science 2025-08-11 Neil Rathi , Dan Jurafsky , Kaitlyn Zhou