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Given a choice between charts with minimal text and those with copious textual annotations, participants in a study (Stokes et al.) tended to prefer the charts with more text. This paper examines the qualitative responses of the…
Over the last decades, the Internet and mobile technology have consolidated the digital as a public sphere of life. Designers are asked to create engaging digital experiences. However, in some cases engagement is seen as a psychological…
Multi-media increases engagement and is increasingly prevalent in online content including news, web blogs, and social media, however, it may not always be beneficial to users. To determine what types of media users actually wanted, we…
The frequency with which people interact with technology means that users may develop interface habits, i.e. fast, automatic responses to stable interface cues. Design guidelines often assume that interface habits are beneficial. However,…
The search task and the system both affect the demand on cognitive resources during information search. In some situations, the demands may become too high for a person. This article has a three-fold goal. First, it presents and critiques…
Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, normal employees may prefer messages more relevant to their…
In recent years, the magnitude of consumer-to-consumer (C2C) markets have grown significantly, highlighting the increasing significance of trust between buyers and sellers. However, the specific aspects of product information that…
We present the results of a study designed to measure the impact of interruptive advertising on consumers willingness to pay for products bearing the advertiser's brand. Subjects participating in a controlled experiment were exposed to ads…
Cursor tracking data contains information about website visitors which may provide new ways to understand visitors and their needs. This paper presents an Amazon Mechanical Turk study where participants were tracked as they used modified…
Perceived responsiveness of a web page is one of the most important and least understood metrics of web page design, and is critical for attracting and maintaining a large audience. Web pages can be designed to meet performance SLAs early…
The social connections people form online affect the quality of information they receive and their online experience. Although a host of socioeconomic and cognitive factors were implicated in the formation of offline social ties, few of…
User interface personalization enhances digital efficiency, usability, and accessibility. However, in user-driven setups, limited support for identifying and evaluating worthwhile opportunities often leads to underuse. We explore a…
Online dating sites have become popular platforms for people to look for potential romantic partners. It is important to understand users' dating preferences in order to make better recommendations on potential dates. The message sending…
Digitalization is making a significant impact on marketing. New marketing approaches and tools are emerging which are not always clearly categorised. This article seeks to investigate the relationship between one of the novel marketing…
Context and Motivation: Due to their increasing complexity, everyday software systems are becoming increasingly opaque for users. A frequently adopted method to address this difficulty is explainability, which aims to make systems more…
The quality of experience with the mobile web remains poor, partially as a result of complex websites and design choices that worsen performance, particularly for users in suboptimal networks or devices. Prior proposed solutions have seen…
Despite the fact that advertisements (ads) often include strongly emotional content, very little work has been devoted to affect recognition (AR) from ads. This work explicitly compares content-centric and user-centric ad AR methodologies,…
Web search engines are frequently used to access information about products. This has increased in recent times with the rising popularity of e-commerce. However, there is limited understanding of what users search for and their intents…
Large language models (LLMs) are increasingly used as conversational partners for learning, yet the interactional dynamics supporting users' learning and engagement are understudied. We analyze the linguistic and interactional features from…
Mobile quality of experience and user satisfaction are growing research topics. However, the relationship between a user's satisfaction with network quality and the networks real performance in the field remains unexplored. This paper is…