Related papers: Domain Specific Design Patterns: Designing For Con…
Speech is becoming increasingly popular as an interface modality, especially in hands- and eyes-busy situations where the use of a keyboard or mouse is difficult. However, despite the fact that many have hailed speech as being inherently…
Large-scale language technologies are increasingly used in various forms of communication with humans across different contexts. One particular use case for these technologies is conversational agents, which output natural language text in…
This work aims to connect the Automotive User Interfaces (Auto-UI) and Conversational User Interfaces (CUI) communities through discussion of their shared view of the future of automotive conversational user interfaces. The workshop aims to…
Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…
The field of eXplainable Artificial Intelligence (XAI) is increasingly recognizing the need to personalize and/or interactively adapt the explanation to better reflect users' explanation needs. While dialogue-based approaches to XAI have…
With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…
Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs…
The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…
Human-AI interfaces play a pivotal role in integrating clinicians' expertise with artificial intelligence to enhance both healthcare practice and research. However, designing effective interfaces in this domain remains a significant…
Conversational AI is increasingly deployed in emotionally charged and ethically sensitive interactions. Previous research has primarily concentrated on emotional benchmarks or static safety checks, overlooking how alignment unfolds in…
Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that conversation must encapsulate. Given its potential in…
While we do not always use words, communicating what we want to an AI is a conversation -- with ourselves as well as with it, a recurring loop with optional steps depending on the complexity of the situation and our request. Any given…
Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…
Human computer interaction is shifting from screen-based systems to multimodal interfaces where artificial intelligence powered systems increasingly interpret user intent through speech, gesture, and gaze. Yet users rarely understand how…
Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat…
Chatbot technology is increasingly emerging as a virtual assistant. Chatbots could allow individuals and organizations to accomplish objectives that are currently not fully optimized for collaboration across an intergenerational context.…
Technologies increasingly mimic human-like social behaviours. Beyond prototypical conversational agents like chatbots, this also applies to basic automated systems like app notifications or self-checkout machines that address or 'talk to'…
In this paper, we describe the foundations for generating a chatbot out of a website equipped with simple, bot-specific HTML annotations. The approach is part of what we call conversational web browsing, i.e., a dialog-based, natural…
Conversational interfaces that allow for intuitive and comprehensive access to digitally stored information remain an ambitious goal. In this thesis, we lay foundations for designing conversational search systems by analyzing the…