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The emergence of Large Language Models (LLMs) has revolutionized Conversational User Interfaces (CUIs), enabling more dynamic, context-aware, and human-like interactions across diverse domains, from social sciences to healthcare. However,…
Ethical debates in AI have primarily focused on back-end issues such as data governance, model training, and algorithmic decision-making. Less attention has been paid to the ethical significance of front-end design choices, such as the…
As AI systems become increasingly conversational, a gap emerges wherein explanations are studied as static artifacts, yet in practice, are experienced as dialogue. In this provocation, we argue that the conversational layer around an…
Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…
Metaphors play a critical role in shaping user experiences with Voice User Interfaces (VUIs), yet existing designs often rely on static, human-centric metaphors that fail to adapt to diverse contexts and user needs. This paper introduces…
The advent of LLMs means that CUIs are cool again, but what isn't so cool is that we're doomed to use them alone. The one user, one account, one device paradigm has dominated the design of CUIs and is not going away as new conversational…
Recently, large language models have facilitated the emergence of highly intelligent conversational AI capable of engaging in human-like dialogues. However, a notable distinction lies in the fact that these AI models predominantly generate…
The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…
A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…
Conversational agents or chatbots are widely investigated and used across different fields including healthcare, education, and marketing. Still, the development of chatbots for assisting secure coding practices is in its infancy. In this…
Modern trends in interface design for office equipment using controls on touch surfaces create greater obstacles for blind and visually impaired users and contribute to an environment of dependency in work settings. We believe that…
The availability of interaction devices has raised interest in techniques to support the user interface (UI). A UI specification describes the functions that a system provides to its users by capturing the interface details and includes…
Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…
Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…
The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…
As interfaces evolve from static user pathways to dynamic human-AI collaboration, no standard methods exist for selecting appropriate interface patterns based on user needs and task complexity. Existing frameworks only provide guiding…
As AI systems become increasingly capable and autonomous, domain experts' roles are shifting from performing tasks themselves to overseeing AI-generated outputs. Such oversight is critical, as undetected errors can have serious consequences…
Instructors are increasingly experimenting with AI chatbots for classroom support. To investigate how instructors adapt chatbots to their own contexts, we first analyzed existing resources that provide prompts for educational purposes. We…
As digital social platforms and mobile technologies are becoming more prevalent and robust, the use of Artificial Intelligence (AI) in facilitating human communication will grow. This, in turn, will pave the way for the development of…
Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived…