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Process maps provide a high-level overview of an organisation's business processes. While used for many years in different shapes and forms, there is little shared understanding of the concept and its relationship to enterprise…
-Information Technology (IT) shaped the success of organizations, giving them a solid foundation that increases both their level of efficiency as well as productivity. The computing industry is witnessing a paradigm shift in the way…
Design systems represent a user interaction design and development approach that is currently of avid interest in the industry. However, little research work has been done to synthesize knowledge related to design systems in order to inform…
The growth and permeation of artificial intelligence (AI) technologies across society has drawn focus to the ways in which the responsible use of these technologies can be facilitated through AI governance. Increasingly, large companies and…
This letter provides a review of fundamental distributed systems and economic Cloud computing principles. These principles are frequently deployed in their respective fields, but their inter-dependencies are often neglected. Given that…
The study addresses the paradigm shift in corporate management, where AI is moving from a decision support tool to an autonomous decision-maker, with some AI systems already appointed to leadership roles in companies. A central problem…
This dissertation is motivated by the need, in today's globalist world, for a precise way to enable governments, organisations and other regulatory bodies to evaluate the constraints they place on themselves and others. An organisation's…
Information and communication technology has the capability to improve the process by which governments involve citizens in formulating public policy and public projects. Even though much of government regulations may now be in digital form…
Blockchain has emerged as one of the most promising and revolutionary technologies in the past years. Companies are exploring implementation of use cases in hope of significant gains in efficiencies. However, to achieve the impact hoped…
IT Service Management deals with managing a broad range of items related to complex system environments. As there is both, a close connection to business interests and IT infrastructure, the application of semantic expressions which are…
This paper takes a look at the general characteristics of business or economic intelligence system. The role of the user within this type of system is emphasized. We propose two models which we consider important in order to adapt this…
Regulations govern many aspects of citizens' daily lives. Governments and businesses routinely automate these in the form of coded rules (e.g., to check a citizen's eligibility for specific benefits). However, the path to automation is long…
The sustainable development strategy in the management of information and communication technology (ICT) is an advanced research sector which provides a theoretical framework for integrating social and environmental responsibilities of…
The popularisation of applying AI in businesses poses significant challenges relating to ethical principles, governance, and legal compliance. Although businesses have embedded AI into their day-to-day processes, they lack a unified…
There are many familiar situations in which a manager seeks to design a system in which users share a resource, but outcomes depend on the information held and actions taken by users. If communication is possible, the manager can ask users…
Decentralizing the governance of social computing systems to communities promises to empower them to make independent decisions, with nuance and in accordance with their values. Yet, communities do not govern in isolation. Many problems…
Emergence of sophisticated technologies in IT industries has posed several challenges such as production of products using advanced technical process for instance Result Orientation Approach, Deployment, Assessment and Refinement (RADAR) in…
In this chapter the complex systems are discussed in the context of economic and business policy and decision making. It will be showed and motivated that social systems are typically chaotic, non-linear and/or non-equilibrium and therefore…
Software firms participate in an ecosystem as a part of their innovation strategy to extend value creation beyond the firms boundary. Participation in an open and independent environment also implies the competition among firms with similar…
With a view towards understanding why undesirable outcomes often arise in ICT projects, we draw attention to three aspects in this essay. First, we present several examples to show that incorporating an ethical framework in the design of an…