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Effective communication within universities is crucial for addressing the diverse information needs of students, alumni, and external stakeholders. However, existing chatbot systems often fail to deliver accurate, context-specific…

Computation and Language · Computer Science 2024-10-23 Sahil Kumar , Deepa Paikar , Kiran Sai Vutukuri , Haider Ali , Shashidhar Reddy Ainala , Aditya Murli Krishnan , Youshan Zhang

Current conversational systems can follow simple commands and answer basic questions, but they have difficulty maintaining coherent and open-ended conversations about specific topics. Competitions like the Conversational Intelligence…

Computation and Language · Computer Science 2018-11-09 Nicolas Gontier , Koustuv Sinha , Peter Henderson , Iulian Serban , Michael Noseworthy , Prasanna Parthasarathi , Joelle Pineau

Lifelong machine learning is a novel machine learning paradigm which can continually accumulate knowledge during learning. The knowledge extracting and reusing abilities enable the lifelong machine learning to solve the related problems.…

Computation and Language · Computer Science 2019-06-03 Xianbin Hong , Gautam Pal , Sheng-Uei Guan , Prudence Wong , Dawei Liu , Ka Lok Man , Xin Huang

Recently, there has been a heightened interest in building chatbots based on Large Language Models (LLMs) to emulate human-like qualities in multi-turn conversations. Despite having access to commonsense knowledge to better understand the…

Computation and Language · Computer Science 2025-01-22 Lanrui Wang , Jiangnan Li , Chenxu Yang , Zheng Lin , Hongyin Tang , Huan Liu , Yanan Cao , Jingang Wang , Weiping Wang

Many organisations pursue digital transformation to enhance operational efficiency, reduce manual efforts, and optimise processes by automation and digital tools. To achieve this, a comprehensive understanding of their unique needs is…

Human-Computer Interaction · Computer Science 2025-11-06 Jiawei Zheng , Gokcen Yilmaz , Ji Han , Saeema Ahmed-Kristensen

Users can discuss a wide range of topics with large language models (LLMs), but they do not always prefer solving problems or getting information through lengthy conversations. This raises an intriguing HCI question: How does instructing…

Human-Computer Interaction · Computer Science 2024-04-29 Shih-Hong Huang , Ya-Fang Lin , Zeyu He , Chieh-Yang Huang , Ting-Hao 'Kenneth' Huang

In the rapidly evolving landscape of education, digital technologies have repeatedly disrupted traditional pedagogical methods. This paper explores the latest of these disruptions: the potential integration of large language models (LLMs)…

Computers and Society · Computer Science 2023-12-21 Mahyar Abedi , Ibrahem Alshybani , Muhammad Rubayat Bin Shahadat , Michael S. Murillo

AI chatbots have made vast strides in technology improvement in recent years and are already operational in many industries. Advanced Natural Language Processing techniques, based on deep networks, efficiently process user requests to carry…

Computation and Language · Computer Science 2021-05-17 Nathan Dolbir , Triyasha Dastidar , Kaushik Roy

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…

Many users communicate with chatbots and AI assistants in order to help them with various tasks. A key component of the assistant is the ability to understand and answer a user's natural language questions for question-answering (QA).…

Computation and Language · Computer Science 2020-06-08 Anthony Colas , Trung Bui , Franck Dernoncourt , Moumita Sinha , Doo Soon Kim

This work explores the capability of conversational chatbots powered by large language models (LLMs), to understand and characterize predicate symmetry, a cognitive linguistic function traditionally believed to be an inherent human trait.…

Computation and Language · Computer Science 2024-07-09 Daniela N. Rim , Heeyoul Choi

In this paper, we propose MPC (Modular Prompted Chatbot), a new approach for creating high-quality conversational agents without the need for fine-tuning. Our method utilizes pre-trained large language models (LLMs) as individual modules…

Computation and Language · Computer Science 2023-08-17 Gibbeum Lee , Volker Hartmann , Jongho Park , Dimitris Papailiopoulos , Kangwook Lee

Large Language Models (LLMs) have created opportunities for designing chatbots that can support complex question-answering (QA) scenarios and improve news audience engagement. However, we still lack an understanding of what roles…

Human-Computer Interaction · Computer Science 2024-03-26 Md Naimul Hoque , Ayman Mahfuz , Mayukha Kindi , Naeemul Hassan

Large Language Models (LLMs) serve as repositories of extensive world knowledge, enabling them to perform tasks such as question-answering and fact-checking. However, this knowledge can become obsolete as global contexts change. In this…

Computation and Language · Computer Science 2023-11-17 Yuhao Wu , Tongjun Shi , Karthick Sharma , Chun Wei Seah , Shuhao Zhang

The number of robots deployed in our daily surroundings is ever-increasing. Even in the industrial set-up, the use of coworker robots is increasing rapidly. These cohabitant robots perform various tasks as instructed by co-located human…

Robotics · Computer Science 2020-09-01 Pradip Pramanick , Chayan Sarkar , Indrajit Bhattacharya

In the context of the high energy demand of large language models (LLMs) and growing concerns about global warming, there is significant demand for actionable recommendations that can help reduce emissions when utilizing such technologies.…

Computers and Society · Computer Science 2025-08-05 Boris Ruf , Marcin Detyniecki

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

Computation and Language · Computer Science 2025-06-26 Rupak Sarkar , Bahareh Sarrafzadeh , Nirupama Chandrasekaran , Nagu Rangan , Philip Resnik , Longqi Yang , Sujay Kumar Jauhar

The emergence of pretrained large language models has led to the deployment of a range of social chatbots for chitchat. Although these chatbots demonstrate language ability and fluency, they are not guaranteed to be engaging and can…

Remembering important information from the past and continuing to talk about it in the present are crucial in long-term conversations. However, previous literature does not deal with cases where the memorized information is outdated, which…

Computation and Language · Computer Science 2022-10-18 Sanghwan Bae , Donghyun Kwak , Soyoung Kang , Min Young Lee , Sungdong Kim , Yuin Jeong , Hyeri Kim , Sang-Woo Lee , Woomyoung Park , Nako Sung

Continual learning enables AI systems to acquire new knowledge while retaining previously learned information. While traditional unimodal methods have made progress, the rise of Multimodal Large Language Models (MLLMs) brings new challenges…

Computer Vision and Pattern Recognition · Computer Science 2026-01-01 Haiyang Guo , Fei Zhu , Hongbo Zhao , Fanhu Zeng , Wenzhuo Liu , Shijie Ma , Da-Han Wang , Xu-Yao Zhang