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Sender-receiver interactions, and specifically persuasion games, are widely researched in economic modeling and artificial intelligence. However, in the classic persuasion games setting, the messages sent from the expert to the…
Modeling user's historical feedback is essential for Click-Through Rate Prediction in personalized search and recommendation. Existing methods usually only model users' positive feedback information such as click sequences which neglects…
Evaluating the output of generative large language models (LLMs) is challenging and difficult to scale. Many evaluations of LLMs focus on tasks such as single-choice question-answering or text classification. These tasks are not suitable…
A personalized conversational sales agent could have much commercial potential. E-commerce companies such as Amazon, eBay, JD, Alibaba etc. are piloting such kind of agents with their users. However, the research on this topic is very…
Recommender systems are software applications that help users find items of interest in situations of information overload in a personalized way, using knowledge about the needs and preferences of individual users. In conversational…
In this study, we aim to find a method to auto-tag sentences specific to a domain. Our training data comprises short conversational sentences extracted from chat conversations between company's customer representatives and web site…
Online fashion sales present a challenging use case for personalized recommendation: Stores offer a huge variety of items in multiple sizes. Small stocks, high return rates, seasonality, and changing trends cause continuous turnover of…
In this paper, we propose a novel word-alignment-based method to solve the FAQ-based question answering task. First, we employ a neural network model to calculate question similarity, where the word alignment between two questions is used…
Online learning to rank is a sequential decision-making problem where in each round the learning agent chooses a list of items and receives feedback in the form of clicks from the user. Many sample-efficient algorithms have been proposed…
Current neural network-based methods to the problem of document summarisation struggle when applied to datasets containing large inputs. In this paper we propose a new approach to the challenge of content-selection when dealing with…
Robots will eventually be part of every household. It is thus critical to enable algorithms to learn from and be guided by non-expert users. In this paper, we bring a human in the loop, and enable a human teacher to give feedback to a…
Conversational and question-based recommender systems have gained increasing attention in recent years, with users enabled to converse with the system and better control recommendations. Nevertheless, research in the field is still limited,…
An important and difficult challenge in building computational models for narratives is the automatic evaluation of narrative quality. Quality evaluation connects narrative understanding and generation as generation systems need to evaluate…
In the last decade we have observed a mass increase of information, in particular information that is shared through smartphones. Consequently, the amount of information that is available does not allow the average user to be aware of all…
Conversational AI assistants are becoming popular and question-answering is an important part of any conversational assistant. Using relevant utterances as features in question-answering has shown to improve both the precision and recall…
As digital media platforms strive to meet evolving user expectations, delivering highly personalized and intuitive movies and media recommendations has become essential for attracting and retaining audiences. Traditional systems often rely…
We investigate whether large language models (LLMs) can generate effective, user-facing explanations from a mathematically interpretable recommendation model. The model is based on constrained matrix factorization, where user types are…
Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…
The last several years have seen intensive interest in exploring neural-network-based models for machine comprehension (MC) and question answering (QA). In this paper, we approach the problems by closely modelling questions in a neural…
Product reviews, in the form of texts dominantly, significantly help consumers finalize their purchasing decisions. Thus, it is important for e-commerce companies to predict review helpfulness to present and recommend reviews in a more…