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The strive to make AI applications "safe" has led to the development of safety-measures as the main or even sole normative requirement of their permissible use. Similar can be attested to the latest version of chatbots, such as chatGPT. In…

Artificial Intelligence · Computer Science 2023-05-01 Hendrik Kempt , Alon Lavie , Saskia K. Nagel

In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. Dialogue systems are increasingly being designed to move beyond just imitating conversation and also…

Computation and Language · Computer Science 2021-11-03 Atharv Singh Patlan , Shiven Tripathi , Shubham Korde

Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…

Human-Computer Interaction · Computer Science 2020-02-06 Ziang Xiao , Michelle X. Zhou , Wenxi Chen , Huahai Yang , Changyan Chi

Autonomous intelligent agents are playing increasingly important roles in our lives. They contain information about us and start to perform tasks on our behalves. Chatbots are an example of such agents that need to engage in a complex…

Artificial Intelligence · Computer Science 2019-09-19 Abeer Dyoub , Stefania Costantini , Francesca A. Lisi

In this paper, we describe the foundations for generating a chatbot out of a website equipped with simple, bot-specific HTML annotations. The approach is part of what we call conversational web browsing, i.e., a dialog-based, natural…

Computers and Society · Computer Science 2020-10-22 Pietro Chittò , Marcos Baez , Florian Daniel , Boualem Benatallah

With the rapid development of artificial intelligence and breakthroughs in machine learning and natural language processing, intelligent question-answering robots have become widely used in government affairs. This paper conducts a…

Computation and Language · Computer Science 2023-12-06 Zeteng Lin

Since its viral emergence in early 2024, Comment Robert-a Weibo-launched social chatbot-has gained widespread attention on the Chinese Internet for its unsolicited and unpredictable comments on user posts. Unlike conventional chatbots that…

Human-Computer Interaction · Computer Science 2025-07-08 Nuo Chen , Pu Yan , Jia Li , Qixuan Zhao

In this paper, we describe approaches for developing Emily, an emotion-affective open-domain chatbot. Emily can perceive a user's negative emotion state and offer supports by positively converting the user's emotion states. This is done by…

Computation and Language · Computer Science 2021-09-21 Weixuan Wang , Xiaoling Cai , Chong Hsuan Huang , Haoran Wang , Haonan Lu , Ximing Liu , Wei Peng

New chat AI applications like ChatGPT offer an advanced understanding of question context and memory across multi-step tasks, such that experiments can test its deductive reasoning. This paper proposes a multi-role and multi-step challenge,…

Artificial Intelligence · Computer Science 2023-01-05 David Noever , Forrest McKee

Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…

Human-Computer Interaction · Computer Science 2021-06-07 Justin Edwards , Leigh Clark , Allison Perrone

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Dialog evaluation is a challenging problem, especially for non task-oriented dialogs where conversational success is not well-defined. We propose to evaluate dialog quality using topic-based metrics that describe the ability of a…

Computation and Language · Computer Science 2018-01-12 Fenfei Guo , Angeliki Metallinou , Chandra Khatri , Anirudh Raju , Anu Venkatesh , Ashwin Ram

One of the main weaknesses of current chatbots or dialogue systems is that they do not learn online during conversations after they are deployed. This is a major loss of opportunity. Clearly, each human user has a great deal of knowledge…

Artificial Intelligence · Computer Science 2020-11-20 Bing Liu , Chuhe Mei

In recent years, there has been a huge increase in the number of bots online, varying from Web crawlers for search engines, to chatbots for online customer service, spambots on social media, and content-editing bots in online collaboration…

Social and Information Networks · Computer Science 2017-02-28 Milena Tsvetkova , Ruth García-Gavilanes , Luciano Floridi , Taha Yasseri

Artificial Intelligence (AI) is being increasingly deployed in practical applications. However, there is a major concern whether AI systems will be trusted by humans. In order to establish trust in AI systems, there is a need for users to…

Artificial Intelligence · Computer Science 2021-02-16 Quratul-ain Mahesar , Simon Parsons

This study examines whether leading AI chatbot companies implement the responsible AI principles they publicly advocate. The authors used a mixed-methods approach analyzing four major chatbots (ChatGPT, Gemini, DeepSeek, and Grok) across…

Computers and Society · Computer Science 2025-10-30 Susan Ariel Aaronson , Michael Moreno

Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…

With the increasing prevalence and diversity of robots interacting in the real world, there is need for flexible, on-the-fly planning and cooperation. Large Language Models are starting to be explored in a multimodal setup for…

Robotics · Computer Science 2024-03-01 William Hunt , Toby Godfrey , Mohammad D. Soorati

Natural language dialogue systems raise great attention recently. As many dialogue models are data-driven, high-quality datasets are essential to these systems. In this paper, we introduce Pchatbot, a large-scale dialogue dataset that…

Computation and Language · Computer Science 2021-06-01 Hongjin Qian , Xiaohe Li , Hanxun Zhong , Yu Guo , Yueyuan Ma , Yutao Zhu , Zhanliang Liu , Zhicheng Dou , Ji-Rong Wen

Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users' perceptions and behaviors, little if any research has hitherto explored the design of chatbots that…

Human-Computer Interaction · Computer Science 2025-12-08 Jingshu Li , Aaditya Patwari , Yi-Chieh Lee