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Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…
Conversational agents or chatbots are widely investigated and used across different fields including healthcare, education, and marketing. Still, the development of chatbots for assisting secure coding practices is in its infancy. In this…
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…
Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…
Chatbots are popular for both task-oriented conversations and unstructured conversations with web users. Several different approaches to creating comedy and art exist across the field of computational creativity. Despite the popularity and…
Chatbots are more and more prevalent in commercial and science contexts. They help customers complain about a product or service or support them to find the best travel deals. Other bots provide mental health support or help book medical…
The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…
Dialogue systems, commonly known as chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and task-oriented dialogues to accomplish various user…
In recent years, artificial intelligence has developed in a variety of fields and is now integrated into many aspects of our daily lives. This includes AI speakers,communication robots, and other interactive systems. We are interested in AI…
Dialogue systems have become recently essential in our life. Their use is getting more and more fluid and easy throughout the time. This boils down to the improvements made in NLP and AI fields. In this paper, we try to provide an overview…
The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…
The emergence of an AI-powered chatbot that can generate human-like sentences and write coherent essays has caught the world's attention. This paper discusses the historical overview of chatbots and the technology behind Chat Generative…
This paper addresses the question of whether large language model-powered chatbots are capable of assertion. According to what we call the Thesis of Chatbot Assertion (TCA), chatbots are the kinds of things that can assert, and at least…
We present a chatbot implementing a novel dialogue management approach based on logical inference. Instead of framing conversation a sequence of response generation tasks, we model conversation as a collaborative inference process in which…
This paper reports on progress towards building an online language learning tool to provide learners with conversational experience by using dialog systems as conversation practice partners. Our system can adapt to users' language…
This work describes an automatic news chatbot that draws content from a diverse set of news articles and creates conversations with a user about the news. Key components of the system include the automatic organization of news articles into…
Automatic conversation systems based on natural language responses are becoming ubiquitous, in part, due to major advances in computational linguistics and machine learning. The easy access to robust and affordable platforms are causing…
Both dialogue systems and chatbots aim at putting into action communication between humans and computers. However, instead of focusing on sophisticated techniques to perform natural language understanding, as the former usually do, chatbots…
In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…
Although chatbots have been very popular in recent years, they still have some serious weaknesses which limit the scope of their applications. One major weakness is that they cannot learn new knowledge during the conversation process, i.e.,…