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Emotion is intrinsic to humans and consequently emotion understanding is a key part of human-like artificial intelligence (AI). Emotion recognition in conversation (ERC) is becoming increasingly popular as a new research frontier in natural…

Computation and Language · Computer Science 2019-05-09 Soujanya Poria , Navonil Majumder , Rada Mihalcea , Eduard Hovy

The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-04-12 Wei Wei , Jiayi Liu , Xianling Mao , Guibin Guo , Feida Zhu , Pan Zhou , Yuchong Hu , Shanshan Feng

Emotion Prediction in Conversation (EPC) aims to forecast the emotions of forthcoming utterances by utilizing preceding dialogues. Previous EPC approaches relied on simple context modeling for emotion extraction, overlooking fine-grained…

Multimedia · Computer Science 2024-08-09 Haoxiang Shi , Ziqi Liang , Jun Yu

The increasing use of dialogue agents makes it extremely desirable for them to understand and acknowledge the implied emotions to respond like humans with empathy. Chatbots using traditional techniques analyze emotions based on the context…

Computation and Language · Computer Science 2021-05-27 Akhilesh Ravi , Amit Yadav , Jainish Chauhan , Jatin Dholakia , Naman Jain , Mayank Singh

Emotion Recognition in Conversations (ERC) is essential for building empathetic human-machine systems. Existing studies on ERC primarily focus on summarizing the context information in a conversation, however, ignoring the differentiated…

Computation and Language · Computer Science 2020-10-16 Yuzhao Mao , Qi Sun , Guang Liu , Xiaojie Wang , Weiguo Gao , Xuan Li , Jianping Shen

Humans convey emotions through daily dialogues, making emotion understanding a crucial step of affective intelligence. To understand emotions in dialogues, machines are asked to recognize the emotion for an utterance (Emotion Recognition in…

Computation and Language · Computer Science 2024-06-10 Jiangnan Li , Zheng Lin , Lanrui Wang , Qingyi Si , Yanan Cao , Mo Yu , Peng Fu , Weiping Wang , Jie Zhou

Neural network-based Open-ended conversational agents automatically generate responses based on predictive models learned from a large number of pairs of utterances. The generated responses are typically acceptable as a sentence but are…

Computation and Language · Computer Science 2019-05-16 Chenyang Huang , Osmar R. Zaïane

Large Language Models (LLMs) have shown remarkable performance in various emotion recognition tasks, thereby piquing the research community's curiosity for exploring their potential in emotional intelligence. However, several issues in the…

Computation and Language · Computer Science 2024-08-08 Zaijing Li , Gongwei Chen , Rui Shao , Yuquan Xie , Dongmei Jiang , Liqiang Nie

Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and…

Computation and Language · Computer Science 2022-06-01 Avinash Madasu , Mauajama Firdaus , Asif Eqbal

Emotion Cause Extraction in Conversations (ECEC) aims to extract the utterances which contain the emotional cause in conversations. Most prior research focuses on modelling conversational contexts with sequential encoding, ignoring the…

Computation and Language · Computer Science 2022-10-27 Dexin Kong , Nan Yu , Yun Yuan , Guohong Fu , Chen Gong

When engaging in conversations, dialogue agents in a virtual simulation environment may exhibit their own emotional states that are unrelated to the immediate conversational context, a phenomenon known as self-emotion. This study explores…

Multiagent Systems · Computer Science 2024-08-06 Qiang Zhang , Jason Naradowsky , Yusuke Miyao

Emotion Recognition in Conversations (ERC) is a key step towards successful human-machine interaction. While the field has seen tremendous advancement in the last few years, new applications and implementation scenarios present novel…

Computation and Language · Computer Science 2024-10-22 Patrícia Pereira , Helena Moniz , Joao Paulo Carvalho

With the development of speech large language models (speech LLMs), users can now interact directly with assistants via speech. However, most existing models only convert response content into speech without fully capturing the rich…

Computation and Language · Computer Science 2025-09-18 Haoyu Wang , Guangyan Zhang , Jiale Chen , Jingyu Li , Yuehai Wang , Yiwen Guo

In this paper, we proposed a conceptual model to predict the chat experience in a natural language generation dialog system. We evaluated the model with 120 participants with Partial Least Squares Structural Equation Modeling (PLS-SEM) and…

Computation and Language · Computer Science 2023-05-30 Eason Chen

Textual conversational agent or chatbots' development gather tremendous traction from both academia and industries in recent years. Nowadays, chatbots are widely used as an agent to communicate with a human in some services such as booking…

Computation and Language · Computer Science 2019-06-25 Endang Wahyu Pamungkas

With the advent of generative AI and large language models, embodied conversational agents are becoming synonymous with online interactions. These agents possess vast amounts of knowledge but suffer from exhibiting limited emotional…

Human-Computer Interaction · Computer Science 2026-02-27 Abhishek Kulkarni , Alexander Barquero , Pavitra Lahari , Aryaan Shaikh , Sarah Brown

Empathetic conversation is a crucial characteristic in daily conversations between individuals. Nowadays, Large Language models (LLMs) have shown outstanding performance in generating empathetic responses. Knowledge bases like COMET can…

Computation and Language · Computer Science 2024-12-10 Huiying Cao , Yiqun Zhang , Shi Feng , Xiaocui Yang , Daling Wang , Yifei Zhang

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

Artificial Intelligence · Computer Science 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

Although significant progress has been made to audio-driven talking face generation, existing methods either neglect facial emotion or cannot be applied to arbitrary subjects. In this paper, we propose the Emotion-Aware Motion Model (EAMM)…

Computer Vision and Pattern Recognition · Computer Science 2022-09-26 Xinya Ji , Hang Zhou , Kaisiyuan Wang , Qianyi Wu , Wayne Wu , Feng Xu , Xun Cao

Expressing empathy is important in everyday conversations, and exploring how empathy arises is crucial in automatic response generation. Most previous approaches consider only a single factor that affects empathy. However, in practice,…

Computation and Language · Computer Science 2022-12-06 Yangbin Chen , Chunfeng Liang