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Following the onset of the COVID-19 pandemic and subsequent lockdowns, software engineers' daily life was disrupted and abruptly forced into remote working from home. This change deeply impacted typical working routines, affecting both…
We report the first direct comparisons of multiple alternative social media algorithms on multiple platforms on outcomes of societal interest. We used a browser extension to modify which posts were shown to desktop social media users,…
A typical problem in MOOCs is the missing opportunity for course conductors to individually support students in overcoming their problems and misconceptions. This paper presents the results of automatically intervening on struggling…
Background: Mobile phone sensor technology has great potential in providing behavioral markers of mental health. However, this promise has not yet been brought to fruition. Objective: The objective of our study was to examine challenges…
The growing integration of artificial intelligence (AI) into human cognition raises a fundamental question: does AI merely improve efficiency, or does it alter how we think? This study experimentally tested whether short-term exposure to…
The 2024 U.S. Presidential Election unfolded within an information environment of unprecedented volatility, challenging citizens to navigate a torrent of rapidly evolving, often contradictory information while determining what to believe.…
Human supervisors in multi-robot systems are primarily responsible for monitoring robots, but can also be assigned with secondary tasks. These tasks can act as interruptions and can be categorized as either intrinsic, i.e., being directly…
Multi-thread applications commonly utilize condition variables for communication between threads. Condition variables allow threads to block and wait until a certain condition holds, and also enable threads to wake up their blocked peers…
In the quest to improve services, companies offer customers the opportunity to interact with agents through contact centers, where the communication is mainly text-based. This has become one of the favorite channels of communication with…
In the quest to improve services, companies offer customers the option to interact with agents via texting. Such contact centers face unique challenges compared to traditional call centers, as measuring customer experience proxies like…
We have conducted a qualitative psychology study to explore the experience of feeling overwhelmed in the realm of software development. Through the candid confessions of two participants who have recently faced overwhelming challenges, we…
The development of mobile phones has largely increased human interactions. Whilst the use of these devices for communication has received significant attention, there has been little analysis of more passive interactions. Through census…
In this paper, we report on an Interpretive Phenomenological Analysis (IPA) study on experiencing overwhelm in a software development context. The objectives of our study are, hence, to understand the experiences developers have when being…
The rapid spread of digital technologies has produced data-driven feedback loops, wearable devices, social media networks, and mobile applications that shape user behavior, motivation, and mental well-being. While these systems encourage…
Life events can dramatically affect our psychological state and work performance. Stress, for example, has been linked to professional dissatisfaction, increased anxiety, and workplace burnout. We explore the impact of positive and negative…
Technology has changed both our way of life and the way in which we learn. Students now attend lectures with laptops and mobile phones, and this situation is accentuated in the case of students on Computer Science degrees, since they…
Multitasking has always been an inherent part of software development and is known as the primary source of interruptions due to task switching in software development teams. Developing software involves a mix of analytical and creative…
Many Large Language Model (LLM) chatbots are designed and used for companionship, and people have reported forming friendships, mentorships, and romantic partnerships with them. Concerns that companion chatbots may harm or replace real…
Login notifications intend to inform users about sign-ins and help them protect their accounts from unauthorized access. Notifications are usually sent if a login deviates from previous ones, potentially indicating malicious activity. They…
Mixed reality (MR) notification systems currently display all messages in fixed central locations regardless of urgency, leading to unnecessary interruptions and cognitive overload. Drawing from previous MR/Virtual Reality (VR) notification…