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Background: A growing amount of software is available to children today. Children use both software that has been explicitly developed for them and software for general users. While they obtain clear benefits from software, such as access…
Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…
Co-design is an effective method for designing software, but implementing it within the clinical setting comes with a set of unique challenges. This makes recruitment and engagement of participants difficult, which has been demonstrated in…
Simulated user agents are increasingly used in usability testing to support fast, iterative UX workflows, as they generate rich data such as action logs and think-aloud reasoning, but the unstructured nature of this output often obscures…
Sustainable innovation requires in-time development, diversification and transformation of business models from one to another. Business model innovation, development and transformation for sustainability incorporates economic,…
The growing adoption of generative AI (GenAI) is reshaping how user experience (UX) research teams conduct qualitative research in software development, creating opportunities to streamline the production of qualitative insights. This paper…
Participatory machine learning (ML) encourages the inclusion of end users and people affected by ML systems in design and development processes. We interviewed 18 participation brokers -- individuals who facilitate such inclusion and…
Background: Requirement engineering is often considered a critical activity in system development projects. The increasing complexity of software, as well as number and heterogeneity of stakeholders, motivate the development of methods and…
Explainable Artificial Intelligence (XAI) plays a critical role in fostering user trust and understanding in AI-driven systems. However, the design of effective XAI interfaces presents significant challenges, particularly for UX…
This paper explores the needs and expectations of educational stakeholders for AI (Artificial Intelligence)-enhanced learning environments. Data was collected following two-phased participatory workshops. The first workshop outlined…
As open source software (OSS) becomes increasingly mature and popular, there are significant challenges with properly accounting for usability concerns for the diverse end users. Participatory design, where multiple stakeholders collaborate…
Agile methods are state of the art in software development. Companies worldwide apply agile to counter the dynamics of the markets. We know, that various factors like culture influence the successfully application of agile methods in…
Graphical User Interface (GUI) agents, powered by Large Foundation Models, have emerged as a transformative approach to automating human-computer interaction. These agents autonomously interact with digital systems or software applications…
Due to their privileged position halfway between the physical and the cyber universes, user interfaces may play an important role in preventing, tolerating, and learning from scenarios potentially affecting mission safety and the user's…
Heuristic inspections are often carried out in a rather restrictive manner in the sense that they often address one or two of User Experience aspects. These two generally being: usability and "user experience". This fails to consider UX as…
Many organizations aspire to adopt agile processes to take advantage of the numerous benefits that it offers to an organization. Those benefits include, but are not limited to, quicker return on investment, better software quality, and…
UX practitioners face novel challenges when designing user interfaces for machine learning (ML)-enabled applications. Interactive ML paradigms, like AutoML and interactive machine teaching, lower the barrier for non-expert end users to…
New ways of working such as globally distributed development or the integration of self-motivated external developers into software ecosystems will require a better and more comprehensive understanding of developers' feelings, perceptions,…
In this article we focus on the structural aspects of the development of ethical software, and argue that ethical considerations need to be embedded into the (agile) software development process. In fact, we claim that agile processes of…
An agile approach has become very popular over the last decade, which requires good communication and teamwork within teams as well as with outside stakeholders. Therefore, social interaction is central for a software development team to be…