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With the rapid increase in ride-hailing (RH) use, a need to better understand and regulate the industry arises. This paper analyzes a year's worth of RH trip data from the Greater Chicago Area to study RH trip patterns. More than 104…
The COVID-19 pandemic has impacted billions of people around the world. To capture some of these impacts in the United States, we are conducting a nationwide longitudinal survey collecting information about activity and travel-related…
In the early age of the internet users enjoyed a large level of anonymity. At the time web pages were just hypertext documents; almost no personalisation of the user experience was o ered. The Web today has evolved as a world wide…
Transportation companies and organizations routinely collect huge volumes of passenger transportation data. By aggregating these data (e.g., counting the number of passengers going from a place to another in every 30 minute interval), it…
This study explores the enhancement of customer satisfaction in the airline industry, a critical factor for retaining customers and building brand reputation, which are vital for revenue growth. Utilizing a combination of machine learning…
The Asian-pacific region is the major international tourism demand market in the world, and its tourism demand is deeply affected by various factors. Previous studies have shown that different market factors influence the tourism market…
Big data analytics has an extremely significant impact on many areas in all businesses and industries including hospitality. This study aims to guide information technology (IT) professionals in hospitality on their big data expedition. In…
Studying human factors has gained a lot of interest in recommender systems research recently. User experience plays a vital role in tourism recommender systems since user satisfaction is the main factor that guarantees the success of such…
Booking.com is a virtual two-sided marketplace where guests and accommodation providers are the two distinct stakeholders. They meet to satisfy their respective and different goals. Guests want to be able to choose accommodations from a…
Although large language models have enhanced automated travel planning abilities, current systems remain misaligned with real-world scenarios. First, they assume users provide explicit queries, while in reality requirements are often…
Social media has gained an immense popularity over the last decade. People tend to express opinions about their daily encounters on social media freely. These daily encounters include the places they traveled, hotels or restaurants they…
As a newly-emerging travel mode in the era of mobile internet, ride-hailing that connects passengers with private-car drivers via an online platform has been very popular all over the world. Although it attracts much attention in both…
Public transit disruption is becoming more common across different transit services, which can have a destructive influence on the resiliency and reliability of the transportation system. Utilizing a recently collected data of transit users…
Tourism consumption has grown into a major economic factor for modern societies. However, the environmental impact of tourism has become a significant concern, leading to an increased focus on sustainable tourism policies. While governments…
The Tourist Trip Design Problem aims to prescribe a sightseeing plan that maximizes tourist satisfaction while taking into account a multitude of parameters and constraints, such as the distances among points of interest, the expected…
Comprehensive forecasts of space tourism demand are crucial for businesses to optimize strategies and customer experiences in this burgeoning industry. Traditional methods struggle to capture the complex factors influencing an individual's…
Tourists tend to visit multiple destinations out of their variety-seeking motivations in their trips. Thus, it is critical to discover travel patterns involving multi-destinations in tourism research. Existing relevant research most relied…
Immersive technologies are capable of transporting people to distant or inaccessible environments that they might not otherwise visit. Practitioners and researchers alike are discovering new ways to replicate and enhance existing tourism…
The information collected by mobile phone operators can be considered as the most detailed information on human mobility across a large part of the population. The study of the dynamics of human mobility using the collected geolocations of…
In response to the constant increase in population and tourism worldwide, there is a need for the development of cross-language market research tools that are more cost and time effective than surveys or interviews. Focusing on the Chinese…