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Online user reviews describing various products and services are now abundant on the web. While the information conveyed through review texts and ratings is easily comprehensible, there is a wealth of hidden information in them that is not…
The systematic study of large-scale networks has unveiled the ubiquitous presence of connectivity patterns characterized by large scale heterogeneities and unbounded statistical fluctuations. These features affect dramatically the behavior…
As our lives migrate to the digital realm, our online identity has evolved to become an increasingly robust collection of data about every aspect of our online and offline lives. This data is extremely appealing to companies who wish to use…
The digital economy implements complex incentive systems to retain users through point redemption. Understanding user behavior in such complex incentive structures presents a fundamental challenge, especially in estimating the value of…
Airbnb, an online marketplace for accommodations, has experienced a staggering growth accompanied by intense debates and scattered regulations around the world. Current discourses, however, are largely focused on opinions rather than…
In this research, we propose a series of methodologies to mine transit riders travel pattern and behavioral preferences, and then we use these knowledges to adjust and optimize the transit systems. Contributions are: 1) To increase the data…
Predicting future bus trip chains for an existing user is of great significance for operators of public transit systems. Existing methods always treat this task as a time-series prediction problem, but the 1-dimensional time series…
This paper reports results from an online survey on the impact of travellers' privacy and security attitudes and concerns on their willingness to use mobility-as-a-service (MaaS) systems. This study is part of a larger project that aims at…
With hundreds, even thousands, of hotels to choose from at every destination, it's difficult to know which will suit your personal preferences. Expedia wants to take the proverbial rabbit hole out of hotel search by providing personalized…
Travel planning is a valuable yet complex task that poses significant challenges even for advanced large language models (LLMs). While recent benchmarks have advanced in evaluating LLMs' planning capabilities, they often fall short in…
Tourism destination networks are amongst the most complex dynamical systems, involving a myriad of human-made and natural resources. In this work we report a complex network-based systematic analysis of the Elba (Italy) tourism destination…
The paper presents a framework of microservices-based architecture dedicated to enhancing the performance of real-time travel reservation systems using the power of predictive analytics. Traditional monolithic systems are bad at scaling and…
Sender-receiver interactions, and specifically persuasion games, are widely researched in economic modeling and artificial intelligence. However, in the classic persuasion games setting, the messages sent from the expert to the…
The global shipping network, which moves over 80% of the world's goods, is not only a vital backbone of the global economy but also one of the most polluting industries. Studying how this network operates is crucial for improving its…
Over the past years, e-commerce platforms have expanded substantially, providing customers with convenient shopping experiences. To enhance e-commerce websites, it's essential to grasp user engagement and factors affecting conversion rates.…
Accurate and timely travel information is an asset for enhancing passenger travel experience during normal traffic, and for mitigating the discomforts during disruptions. With longer and more frequent disruptions as well as increasing…
In the nascent days of e-content delivery, having a superior product was enough to give companies an edge against the competition. With today's fiercely competitive market, one needs to be multiple steps ahead, especially when it comes to…
Short-term shifts in booking behaviors can disrupt forecasting in the travel and hospitality industry, especially during global crises. Traditional metrics like average or median lead times often overlook important distribution changes.…
Recommendation systems are pervasive in the digital economy. An important assumption in many deployed systems is that user consumption reflects user preferences in a static sense: users consume the content they like with no other…
The complexity of navigation in cities has increased with the expansion of urban areas, creating challenging transportation problems that drive many studies on the navigability of networks. However, due to the lack of individual mobility…