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Online reviews of businesses have become increasingly important in recent years, as customers and even competitors use them to judge the quality of a business. Yelp is one of the most popular websites for users to write such reviews, and it…
With the proliferation of digital infrastructure, there is a plethora of demand for internet services, which makes the wireless communications industry highly competitive. Thus internet service providers (ISPs) must ensure that their…
In the modern transportation industry, accurate prediction of travelers' next destinations brings multiple benefits to companies, such as customer satisfaction and targeted marketing. This study focuses on developing a precise model that…
Transportation services play a crucial part in the development of modern smart cities. In particular, on-demand ridesharing services, which group together passengers with similar itineraries, are already operating in several metropolitan…
People unequivocally employ reviews to decide on purchasing an item or an experience on the internet. In that regard, the growing significance and number of opinions have led to the development of methods to assess their sentiment content…
In today's digital era, the use of Social Networks (SNs) and Location-Based SNs (LBSNs) has become integral for travelers seeking Points of Interest (POI) and sharing travel experiences. This trend is supported by the fact that a…
Hotel bathrooms are one of the most important places in terms of customer satisfaction, and where the most complaints are reported. To share their experiences, guests rate hotels, comment, and share images of their positive or negative…
Mobile quality of experience and user satisfaction are growing research topics. However, the relationship between a user's satisfaction with network quality and the networks real performance in the field remains unexplored. This paper is…
Many tourist applications provide a personalized tourist agenda with the list of recommended activities to the user. These applications must undoubtedly deal with the constraints and preferences that define the user interests. Among these…
Online reviews have become essential for users to make informed decisions in everyday tasks ranging from planning summer vacations to purchasing groceries and making financial investments. A key problem in using online reviews is the…
Reviews contain rich information about product characteristics and user interests and thus are commonly used to boost recommender system performance. Specifically, previous work show that jointly learning to perform review generation…
Patients increasingly rely on online reviews when choosing healthcare providers, yet the sheer volume of these reviews can hinder effective decision-making. This paper summarises a mixed-methods study aimed at evaluating a proposed…
User-generated texts such as reviews and social media are valuable sources of information. Online reviews are important assets for users to buy a product, see a movie, or make a decision. Therefore, rating of a review is one of the reliable…
Skyline queries have wide-ranging applications in fields that involve multi-criteria decision making, including tourism, retail industry, and human resources. By automatically removing incompetent candidates, skyline queries allow users to…
App reviews deliver user opinions and emerging issues (e.g., new bugs) about the app releases. Due to the dynamic nature of app reviews, topics and sentiment of the reviews would change along with app release versions. Although several…
Finding a product online can be a challenging task for users. Faceted search interfaces, often in combination with recommenders, can support users in finding a product that fits their preferences. However, those preferences are not always…
In the rapidly evolving landscape of Natural Language Processing (NLP), Large Language Models (LLMs) have emerged as powerful tools for many tasks, such as extracting valuable insights from vast amounts of textual data. In this study, we…
Recent studies showed that the dialogs between app developers and app users on app stores are important to increase user satisfaction and app's overall ratings. However, the large volume of reviews and the limitation of resources discourage…
The Canadian air travel sector has seen a significant increase in flight delays, cancellations, and other issues concerning passenger rights. Recognizing this demand, we present a chatbot to assist passengers and educate them about their…
Selecting a certain number of data points (or records) from a database which "best" satisfy users' expectations is a very prevalent problem with many applications. One application is a hotel booking website showing a certain number of…