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At Airbnb, an online marketplace for stays and experiences, guests often spend weeks exploring and comparing multiple items before making a final reservation request. Each reservation request may then potentially be rejected or cancelled by…
Social networks provide a new perspective for enterprises to better understand their customers and have attracted substantial attention in industry. However, inferring high quality customer social networks is a great challenge while there…
Comprehensive forecasts of space tourism demand are crucial for businesses to optimize strategies and customer experiences in this burgeoning industry. Traditional methods struggle to capture the complex factors influencing an individual's…
The widespread use of online review sites over the past decade has motivated businesses of all types to possess an expansive arsenal of user feedback to mark their reputation. Though a significant proportion of purchasing decisions are…
Recommendation based on user preferences is a common task for e-commerce websites. New recommendation algorithms are often evaluated by offline comparison to baseline algorithms such as recommending random or the most popular items. Here,…
Customer reviews represent a very rich data source from which we can extract very valuable information about different online shopping experiences. The amount of the collected data may be very large especially for trendy items (products,…
Nowadays, web search becomes more and more popular all over the world. Many researchers and developers have done lots of studies on behaviors of search users. In practice, the full understanding of these behaviors can not only help to…
To evaluate and assign a service according customer's level of satisfaction (LoS) is a relevant issue in operations management. This is a typical situation in which the evaluators, have passed by heterogeneous experiences along their life…
The majority of online reviews consist of plain-text feedback together with a single numeric score. However, there are multiple dimensions to products and opinions, and understanding the `aspects' that contribute to users' ratings may help…
Social media has gained an immense popularity over the last decade. People tend to express opinions about their daily encounters on social media freely. These daily encounters include the places they traveled, hotels or restaurants they…
In current times, the importance of online hotel review sites has become more and more apparent. Users of these sites reference of reviews strongly influences their purchase behavior and as such, reviews are important to companies and…
Accurate prediction of flight-level passenger traffic is of paramount importance in airline operations, influencing key decisions from pricing to route optimization. This study introduces a novel, multimodal deep learning approach to the…
There has been significant literature regarding the way product review sentiment affects brand loyalty. Intrigued by how natural language influences consumer choice, we were motivated to examine whether an AirBnb host's occupancy rate (how…
Airport service quality evaluation is commonly found on social media, including Google Maps. This valuable for airport management in order to enhance the quality of services provided. However; prior studies either provide general review for…
Understanding how travelers form overall evaluations of public transport journeys is critical for improving travel satisfaction and encouraging sustainable mode choice. While travel satisfaction is discussed to influence attitudes and…
The impact of ratings on a restaurant plays a major role in attracting future customers to that restaurant. The word of mouth has been systematically replaced with the online reviews. It gives a sense of satisfaction for people to know…
Online user reviews describing various products and services are now abundant on the web. While the information conveyed through review texts and ratings is easily comprehensible, there is a wealth of hidden information in them that is not…
The identification and analysis of student satisfaction is a challenging issue. This is becoming increasingly important since a measure of student satisfaction is taken as an indication of how well a course has been taught. However, it…
Tourism industry has grown tremendously in the previous several decades. Despite its global impact, there still remain a number of open questions related to better understanding of tourists and their habits. In this work we analyze the…
Consumer sentiment analysis is a recent fad for social media related applications such as healthcare, crime, finance, travel, and academics. Disentangling consumer perception to gain insight into the desired objective and reviews is…