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User reviews on e-commerce and review sites are crucial for making purchase decisions, although creating detailed reviews is time-consuming and labor-intensive. In this study, we propose a novel use of dialogue systems to facilitate user…

Human-Computer Interaction · Computer Science 2026-03-10 Yoshiki Tanaka , Michimasa Inaba

Despite the maturity already achieved by recommender systems algorithms, little is known about how to obtain and provide users with a proper rationale for a recommendation. Transparency and effectiveness of recommender systems may be…

Information Retrieval · Computer Science 2020-10-14 D. C. Hernandez-Bocanegra , J. Ziegler

There is increasing attention to evaluating the fairness of search system ranking decisions. These metrics often consider the membership of items to particular groups, often identified using protected attributes such as gender or ethnicity.…

Information Retrieval · Computer Science 2021-08-12 Ömer Kırnap , Fernando Diaz , Asia Biega , Michael Ekstrand , Ben Carterette , Emine Yılmaz

In Recommender System (RS), explanations help users understand why items are recommended and can enhance a system's transparency, persuasiveness, engagement, and trust, which are known as explanation goals. However, evaluating the…

Information Retrieval · Computer Science 2025-12-17 André Levi Zanon , Marcelo Garcia Manzato , Leonardo Rocha

Ranking evaluation metrics are a fundamental element of design and improvement efforts in information retrieval. We observe that most popular metrics disregard information portrayed in the scores used to derive rankings, when available.…

Information Retrieval · Computer Science 2016-12-20 Nuno Moniz , Luís Torgo , João Vinagre

In online marketplaces, customers have access to hundreds of reviews for a single product. Buyers often use reviews from other customers that share their type -- such as height for clothing, skin type for skincare products, and location for…

Computer Science and Game Theory · Computer Science 2023-09-12 Wenshuo Guo , Nika Haghtalab , Kirthevasan Kandasamy , Ellen Vitercik

Utilizing review information to enhance recommendation, the de facto review-involved recommender systems, have received increasing interests over the past few years. Thereinto, one advanced branch is to extract salient aspects from textual…

Information Retrieval · Computer Science 2022-01-24 Han Liu , Yangyang Guo , Jianhua Yin , Zan Gao , Liqiang Nie

As the amount of information online continues to grow, a correspondingly important opportunity is for individuals to reuse knowledge which has been summarized by others rather than starting from scratch. However, appropriate reuse requires…

Human-Computer Interaction · Computer Science 2021-02-22 Michael Xieyang Liu , Aniket Kittur , Brad A. Myers

The spread of online reviews and opinions and its growing influence on people's behavior and decisions, boosted the interest to extract meaningful information from this data deluge. Hence, crowdsourced ratings of products and services…

Information Retrieval · Computer Science 2020-04-20 Joao Saude , Guilherme Ramos , Ludovico Boratto , Carlos Caleiro

Positive feedback via likes and awards is central to online governance, yet which attributes of users' posts elicit rewards -- and how these vary across authors and communities -- remains unclear. To examine this, we combine…

Human-Computer Interaction · Computer Science 2026-02-03 Agam Goyal , Charlotte Lambert , Eshwar Chandrasekharan

Recommender systems are one of the most successful applications of machine learning and data science. They are successful in a wide variety of application domains, including e-commerce, media streaming content, email marketing, and…

Information Retrieval · Computer Science 2023-04-04 Juan Pablo Equihua , Maged Ali , Henrik Nordmark , Berthold Lausen

A ranking is an ordered sequence of items, in which an item with higher ranking score is more preferred than the items with lower ranking scores. In many information systems, rankings are widely used to represent the preferences over a set…

Artificial Intelligence · Computer Science 2017-09-22 Zhiwei Lin , Yi Li , Xiaolian Guo

Recommendation systems and content filtering approaches based on annotations and ratings, essentially rely on users expressing their preferences and interests through their actions, in order to provide personalised content. This activity,…

Information Retrieval · Computer Science 2016-05-24 Silvia Puglisi , Javier Parra-Arnau , Jordi Forné , David Rebollo-Monedero

The number of Internet users had grown rapidly enticing companies and cooperations to make full use of recommendation infrastructures. Consequently, online advertisement companies emerged to aid us in the presence of numerous items and…

Information Retrieval · Computer Science 2018-11-30 S. M. Mahdi Seyednezhad , Kailey Nobuko Cozart , John Anthony Bowllan , Anthony O. Smith

We consider two settings of online learning to rank where feedback is restricted to top ranked items. The problem is cast as an online game between a learner and sequence of users, over $T$ rounds. In both settings, the learners objective…

Machine Learning · Computer Science 2016-08-24 Sougata Chaudhuri , Ambuj Tewari

The article presents an online relevancy tuning method using explicit user feedback. The author developed and tested a method of words' weights modification based on search result evaluation by user. User decides whether the result is…

Information Retrieval · Computer Science 2007-05-23 Boris Mark Tylevich

Nowadays, most recommender systems exploit user-provided ratings to infer their preferences. However, the growing popularity of social and e-commerce websites has encouraged users to also share comments and opinions through textual reviews.…

Information Retrieval · Computer Science 2017-10-31 Iacopo Vagliano , Diego Monti , Ansgar Scherp , Maurizio Morisio

In product search, users tend to browse results on multiple search result pages (SERPs) (e.g., for queries on clothing and shoes) before deciding which item to purchase. Users' clicks can be considered as implicit feedback which indicates…

Information Retrieval · Computer Science 2020-01-10 Keping Bi , Choon Hui Teo , Yesh Dattatreya , Vijai Mohan , W. Bruce Croft

Ranking systems form the basis for online search engines and recommendation services. They process large collections of items, for instance web pages or e-commerce products, and present the user with a small ordered selection. The goal of a…

Information Retrieval · Computer Science 2020-12-14 Harrie Oosterhuis

Reading and evaluating product reviews is central to how most people decide what to buy and consume online. However, the recent emergence of Large Language Models and Generative Artificial Intelligence now means writing fraudulent or fake…