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Reviews are central to how travelers evaluate products on online marketplaces, yet existing summarization research often emphasizes end-to-end quality while overlooking benchmark reliability and the practical utility of granular insights.…

Computation and Language · Computer Science 2026-03-23 Piyush Kumar Singh , Jayesh Choudhari

We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…

Information Retrieval · Computer Science 2012-11-26 Trung V. Nguyen , Alice H. Oh

With the rapid growth of social media on the web, emotional polarity computation has become a flourishing frontier in the text mining community. However, it is challenging to understand the latest trends and summarize the state or general…

Computation and Language · Computer Science 2017-01-05 Amir Hossein Yazdavar , Monireh Ebrahimi , Naomie Salim

Recommender system has been proven to be significantly crucial in many fields and is widely used by various domains. Most of the conventional recommender systems rely on the numeric rating given by a user to reflect his opinion about a…

Artificial Intelligence · Computer Science 2021-09-21 Sumaia Mohammed AL-Ghuribi , Shahrul Azman Mohd Noah

Sentiment Analysis (SA) or opinion mining is analysis of emotions and opinions from any kind of text. SA helps in tracking peoples viewpoints and it is an important factor when it comes to social media monitoring product and brand…

Computation and Language · Computer Science 2025-02-27 Gibson Nkhata , Usman Anjum , Justin Zhan

Our day-to-day life has always been influenced by what people think. Ideas and opinions of others have always affected our own opinions. The explosion of Web 2.0 has led to increased activity in Podcasting, Blogging, Tagging, Contributing…

Computation and Language · Computer Science 2013-04-17 Subhabrata Mukherjee , Pushpak Bhattacharyya

The growing incidents of counterfeiting and associated economic and health consequences necessitate the development of active surveillance systems capable of producing timely and reliable information for all stake holders in the…

Social and Information Networks · Computer Science 2015-10-20 Haruna Isah , Daniel Neagu , Paul Trundle

Opinion summarization has been traditionally approached with unsupervised, weakly-supervised and few-shot learning techniques. In this work, we collect a large dataset of summaries paired with user reviews for over 31,000 products, enabling…

Computation and Language · Computer Science 2021-09-10 Arthur Bražinskas , Mirella Lapata , Ivan Titov

Sentiment analysis (SA) is an emerging field in text mining. It is the process of computationally identifying and categorizing opinions expressed in a piece of text over different social media platforms. Social media plays an essential role…

Artificial Intelligence · Computer Science 2023-11-21 Sudhanshu Kumar , Partha Pratim Roy , Debi Prosad Dogra , Byung-Gyu Kim

Opinion summarization from online product reviews is a challenging task, which involves identifying opinions related to various aspects of the product being reviewed. While previous works require additional human effort to identify relevant…

Computation and Language · Computer Science 2019-11-25 Chao Zhao , Snigdha Chaturvedi

Automated sentiment analysis and opinion mining is a complex process concerning the extraction of useful subjective information from text. The explosion of user generated content on the Web, especially the fact that millions of users, on a…

We study the problem of opinion highlights generation from large volumes of user reviews, often exceeding thousands per entity, where existing methods either fail to scale or produce generic, one-size-fits-all summaries that overlook…

Computation and Language · Computer Science 2025-11-04 Mir Tafseer Nayeem , Davood Rafiei

A new opinion extraction method is proposed to summarize unstructured, user-generated content (i.e., online customer reviews) in the fixed topic domains. To differentiate the current approach from other opinion extraction approaches, which…

Computation and Language · Computer Science 2019-07-31 Jongho Im , Taikgun Song , Youngsu Lee , Jewoo Kim

With the development of e-commerce, many products are now being sold worldwide, and manufacturers are eager to obtain a better understanding of customer behavior in various regions. To achieve this goal, most previous efforts have focused…

Computers and Society · Computer Science 2016-10-04 Qingqing Zhou , Rui Xia , Chengzhi Zhang

Automatic summarization is the process of reducing a text document in order to generate a summary that retains the most important points of the original document. In this work, we study two problems - i) summarizing a text document as set…

Information Retrieval · Computer Science 2024-06-04 Jayaprakash Sundararaj

Whenever human beings interact with each other, they exchange or express opinions, emotions, and sentiments. These opinions can be expressed in text, speech or images. Analysis of these sentiments is one of the popular research areas of…

Information Retrieval · Computer Science 2017-07-06 Souvick Ghosh , Dipankar Das , Tanmoy Chakraborty

Previous work on review summarization focused on measuring the sentiment toward the main aspects of the reviewed product or business, or on creating a textual summary. These approaches provide only a partial view of the data: aspect-based…

Computation and Language · Computer Science 2021-06-15 Roy Bar-Haim , Lilach Eden , Yoav Kantor , Roni Friedman , Noam Slonim

The task of predicting fine grained user opinion based on spontaneous spoken language is a key problem arising in the development of Computational Agents as well as in the development of social network based opinion miners. Unfortunately,…

Computation and Language · Computer Science 2019-09-11 Alexandre Garcia , Pierre Colombo , Slim Essid , Florence d'Alché-Buc , Chloé Clavel

We present opinion recommendation, a novel task of jointly predicting a custom review with a rating score that a certain user would give to a certain product or service, given existing reviews and rating scores to the product or service by…

Computation and Language · Computer Science 2017-02-07 Zhongqing Wang , Yue Zhang

The recent success of deep learning techniques for abstractive summarization is predicated on the availability of large-scale datasets. When summarizing reviews (e.g., for products or movies), such training data is neither available nor can…

Computation and Language · Computer Science 2020-12-15 Reinald Kim Amplayo , Stefanos Angelidis , Mirella Lapata