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Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
In order to truly understand how social media might shape online discourses or contribute to societal polarization, we need refined models of platform choice, that is: models that help us understand why users prefer one social media…
Computational propaganda deploys social or political bots to try to shape, steer and manipulate online public discussions and influence decisions. Collective behaviour of populations of social bots has not been yet widely studied, though…
Social media platforms have witnessed a substantial increase in social bot activity, significantly affecting online discourse. Our study explores the dynamic nature of bot engagement related to Extinction Rebellion climate change protests…
Recent studies suggest that human emotions diffuse in not only real-world communities but also online social media. More and more mechanisms beyond emotion contagion are revealed, including emotion correlations which indicate their…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
The diffusion of opinions in Social Networks is a relevant process for adopting positions and attracting potential voters in political campaigns. Opinion polarization, bias, targeted diffusion, and the radicalization of postures are key…
We provide an agent-based model to explain the emergence of collective opinions not based on feedback between different opinions, but based on emotional interactions between agents. The driving variable is the emotional state of agents,…
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent's behavior and increase user engagement…
Understanding complex user behaviour under various conditions, scenarios and journeys can be fundamental to the improvement of the user-experience for a given system. Predictive models of user reactions, responses -- and in particular,…
A natural conversational interface that allows longitudinal symptom tracking would be extremely valuable in health/wellness applications. However, the task of designing emotionally-aware agents for behavior change is still poorly…
Bots, social media accounts controlled by software rather than by humans, have recently been under the spotlight for their association with various forms of online manipulation. To date, much work has focused on social bot detection, but…
Social norms characterize collective and acceptable group conducts in human society. Furthermore, some social norms emerge from interactions of agents or humans. To achieve agent autonomy and make norm satisfaction explainable, we include…
We present an empirical study of user activity in online BBC discussion forums, measured by the number of posts written by individual debaters and the average sentiment of these posts. Nearly 2.5 million posts from over 18 thousand users…
Models of message flows in an artificial group of users communicating via the Internet are introduced and investigated using numerical simulations. We assumed that messages possess an emotional character with a positive valence and that the…
Collective, especially group-based, managerial decision making is crucial in organizations. Using an evolutionary theoretic approach to collective decision making, agent-based simulations were conducted to investigate how human collective…
Collaborative interactions require social robots to adapt to the dynamics of human affective behaviour. Yet, current approaches for affective behaviour generation in robots focus on instantaneous perception to generate a one-to-one mapping…
Members of different political groups not only disagree about issues but also dislike and distrust each other. While social media can amplify this emotional divide -- called affective polarization by political scientists -- there is a lack…
In modern interconnected societies, opinions and beliefs can quickly spread across large populations, giving rise to collective behaviors such as the adoption of social norms or polarization. These phenomena have motivated many models aimed…
Diffusion of information and viral content, social contagion and influence are still topics of broad evaluation. We have studied the information epidemic in a social networking platform in order compare different campaign setups. The goal…