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University students often spend a considerable amount of time seeking answers to common questions from administrators or teachers. This can become tedious for both parties, leading to a need for a solution. In response, this paper proposes…

Computers and Society · Computer Science 2026-04-20 Goitom Ybrah Hailu , Hadush Hailu , Shishay Welay

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…

Computers and Society · Computer Science 2017-04-18 Nicole M. Radziwill , Morgan C. Benton

With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…

Computers and Society · Computer Science 2024-01-02 Kevin Wang , Jason Ramos , Ramon Lawrence

Social interactions and conversation skills separate the successful from the rest and the confident from the shy. For college students in particular, the ability to converse can be an outlet for the stress and anxiety experienced on a daily…

Human-Computer Interaction · Computer Science 2023-10-24 Hyunbae Jeon , Rhea Ramachandran , Victoria Ploerer , Yella Diekmann , Max Bagga

The accurate applicant selection for university education is imperative to ensure fairness and optimal use of institutional resources. Although various approaches are operational in tertiary educational institutions for selecting…

Artificial Intelligence · Computer Science 2015-07-10 Oludayo O. Olugbara , Manish Joshi , Michael M. Modiba , Virendrakumar C. Bhavsar

Bots are software systems designed to support users by automating a specific process, task, or activity. When such systems implement a conversational component to interact with the users, they are also known as conversational agents. Bots,…

Software Engineering · Computer Science 2025-03-18 Stefano Lambiase , Gemma Catolino , Fabio Palomba , Filomena Ferrucci

The conversational agents is one of the most interested topics in computer science field in the recent decade. Which can be composite from more than one subject in this field, which you need to apply Natural Language Processing Concepts and…

Computation and Language · Computer Science 2022-01-19 Moataz Mohammed , Mostafa M. Aref

The integration of artificial intelligence tools such as ChatGPT in the education system has gained attention in recent years. This experience report explores students' perceptions and suggestions for integrating ChatGPT in a computer…

Computers and Society · Computer Science 2024-02-06 Kehinde Aruleba , Ismaila Temitayo Sanusi , George Obaido , Blessing Ogbuokiri

Despite recent advances in Artificial Intelligence, the use of chatbot technology in customer service continues to face adoption hurdles. This paper explores reasons for these adoption hurdles and tests several service design levers to…

Human-Computer Interaction · Computer Science 2025-04-09 Evgeny Kagan , Brett Hathaway , Maqbool Dada

Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of…

Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…

Artificial Intelligence · Computer Science 2018-11-26 Parag Agrawal , Anshuman Suri , Tulasi Menon

Recent studies show the effectiveness of interview chatbots for information elicitation. However, designing an effective interview chatbot is non-trivial. Few tools exist to help designers design, evaluate, and improve an interview chatbot…

Human-Computer Interaction · Computer Science 2021-04-13 Xu Han , Michelle Zhou , Matthew Turner , Tom Yeh

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

Artificial Intelligence · Computer Science 2023-10-16 Shivom Aggarwal , Shourya Mehra , Pritha Mitra

Artificial Intelligence has demonstrated its significance in software engineering through notable improvements in productivity, accuracy, collaboration, and learning outcomes. This study examines the impact of generative AI tools,…

Software Engineering · Computer Science 2024-02-23 Muhammad Waseem , Teerath Das , Aakash Ahmad , Peng Liang , Mahdi Fehmideh , Tommi Mikkonen

This paper reports the findings of a study conducted on the application of an on-line human-computer dialog system with natural language (chatbot) on the teaching of foreign languages. A keywords-based human-computer dialog system makes it…

Computers and Society · Computer Science 2007-05-23 Jiyou Jia

ChatGPT is an AI language model developed by OpenAI that can understand and generate human-like text. It can be used for a variety of use cases such as language generation, question answering, text summarization, chatbot development,…

Human-Computer Interaction · Computer Science 2023-10-09 Ishika Joshi , Ritvik Budhiraja , Harshal Dev , Jahnvi Kadia , M. Osama Ataullah , Sayan Mitra , Dhruv Kumar , Harshal D. Akolekar

Providing scaffolding through educational chatbots built on Large Language Models (LLM) has potential risks and benefits that remain an open area of research. When students navigate impasses, they ask for help by formulating impasse-driven…

Human-Computer Interaction · Computer Science 2026-02-23 Alexandra Neagu , Marcus Messer , Peter Johnson , Rhodri Nelson

Chatbot is a machine with the ability to answer automatically through a conversational interface. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or…

Human-Computer Interaction · Computer Science 2022-08-24 Sagina Athikkal , John Jenq

Much research in computational argumentation assumes that arguments and counterarguments can be obtained in some way. Yet, to improve and apply models of argument, we need methods for acquiring them. Current approaches include argument…

Artificial Intelligence · Computer Science 2018-05-14 Lisa A. Chalaguine , Anthony Hunter , Henry W. W. Potts , Fiona L. Hamilton