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The lack of time-efficient and reliable evaluation methods hamper the development of conversational dialogue systems (chatbots). Evaluations requiring humans to converse with chatbots are time and cost-intensive, put high cognitive demands…

Artificial Intelligence · Computer Science 2020-10-06 Jan Deriu , Don Tuggener , Pius von Däniken , Jon Ander Campos , Alvaro Rodrigo , Thiziri Belkacem , Aitor Soroa , Eneko Agirre , Mark Cieliebak

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

Computation and Language · Computer Science 2025-06-26 Rupak Sarkar , Bahareh Sarrafzadeh , Nirupama Chandrasekaran , Nagu Rangan , Philip Resnik , Longqi Yang , Sujay Kumar Jauhar

Current conversational systems can follow simple commands and answer basic questions, but they have difficulty maintaining coherent and open-ended conversations about specific topics. Competitions like the Conversational Intelligence…

Computation and Language · Computer Science 2018-11-09 Nicolas Gontier , Koustuv Sinha , Peter Henderson , Iulian Serban , Michael Noseworthy , Prasanna Parthasarathi , Joelle Pineau

We asked ChatGPT to participate in an undergraduate computer science exam on ''Algorithms and Data Structures''. The program was evaluated on the entire exam as posed to the students. We hand-copied its answers onto an exam sheet, which was…

Computation and Language · Computer Science 2023-03-23 Sebastian Bordt , Ulrike von Luxburg

Large Language Models (LLMs) are becoming increasingly competent across various domains, educators are showing a growing interest in integrating these LLMs into the learning process. Especially in software engineering, LLMs have…

Software Engineering · Computer Science 2025-02-04 Agrawal Naman , Ridwan Shariffdeen , Guanlin Wang , Sanka Rasnayaka , Ganesh Neelakanta Iyer

Over the past decade, predictive language modeling for code has proven to be a valuable tool for enabling new forms of automation for developers. More recently, we have seen the advent of general purpose "large language models", based on…

Software Engineering · Computer Science 2023-06-05 Sajed Jalil , Suzzana Rafi , Thomas D. LaToza , Kevin Moran , Wing Lam

Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several…

Computation and Language · Computer Science 2021-09-03 Zhengyi Ma , Zhicheng Dou , Yutao Zhu , Hanxun Zhong , Ji-Rong Wen

Software bots operating in multiple virtual digital platforms must understand the platforms' affordances and behave like human users. Platform affordances or features differ from one application platform to another or through a life cycle,…

Artificial Intelligence · Computer Science 2023-05-30 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll

AI chatbots have emerged as promising educational tools for personalized learning experiences, with advances in large language models (LLMs) enabling teachers to create and customize these chatbots for their specific classroom needs.…

Human-Computer Interaction · Computer Science 2025-04-07 Minju Yoo , Hyoungwook Jin , Juho Kim

This study evaluates the efficacy of ChatGPT as an AI teaching and learning support tool in an integrated circuit systems course at a higher education institution in an Asian country. Various question types were completed, and ChatGPT…

Computers and Society · Computer Science 2023-11-03 Thanh Nguyen Ngoc , Quang Nhat Tran , Arthur Tang , Bao Nguyen , Thuy Nguyen , Thanh Pham

ChatGPT is a state-of-the-art (SOTA) chatbot. Although it has potential to support English as a foreign language (EFL) students' writing, to effectively collaborate with it, a student must learn to engineer prompts, that is, the skill of…

Human-Computer Interaction · Computer Science 2025-06-05 David James Woo , Kai Guo , Hengky Susanto

The popularity of generative text AI tools in answering questions has led to concerns regarding their potential negative impact on students' academic performance and the challenges that educators face in evaluating student learning. To…

Computers and Society · Computer Science 2023-04-18 Saber Elsayed

This study aims to understand users' perceptions of using the Dialogflow framework and verify the relationships among service awareness, task-technology fit, output quality, and TAM variables. Generalized Structured Component Analysis was…

Human-Computer Interaction · Computer Science 2023-02-09 Vinh T. Nguyen , Chuyen T. H. Nguyen

In recent years, the proliferation of smart mobile devices has lead to the gradual integration of search functionality within mobile platforms. This has created an incentive to move away from the "ten blue links'' metaphor, as mobile users…

Information Retrieval · Computer Science 2021-09-22 Pepa Atanasova , Georgi Karadzhov , Yasen Kiprov , Preslav Nakov , Fabrizio Sebastiani

Search systems on the Web rely on user input to generate relevant results. Since early information retrieval systems, users are trained to issue keyword searches and adapt to the language of the system. Recent research has shown that users…

Information Retrieval · Computer Science 2023-02-14 Andrea Papenmeier , Dagmar Kern , Daniel Hienert , Alfred Sliwa , Ahmet Aker , Norbert Fuhr

Large language models have been widely applied in many aspects of real life, bringing significant efficiency to businesses and offering distinctive user experiences. In this paper, we focus on exploring the application of ChatGPT, a chatbot…

Computers and Society · Computer Science 2025-07-31 Sinh Trong Vu , Huong Thu Truong , Oanh Tien Do , Tu Anh Le , Tai Tan Mai

In the rapidly evolving landscape of human-robot collaboration, effective communication between humans and robots is crucial for complex task execution. Traditional request-response systems often lack naturalness and may hinder efficiency.…

Robotics · Computer Science 2024-09-12 Davide Ferrari , Filippo Alberi , Cristian Secchi

Medication adherence is of utmost importance for many chronic conditions, regardless of the disease type. Engaging patients in self-tracking their medication is a big challenge. One way to potentially reduce this burden is to use reminders…

Computers and Society · Computer Science 2018-03-28 Ahmed Fadhil

This study investigates the design, development, and evaluation of a Large Language Model (LLM)-based chatbot for teaching English conversations in an English as a Foreign Language (EFL) context. Employing the Design and Development…

Human-Computer Interaction · Computer Science 2024-09-10 Jaekwon Park , Jiyoung Bae , Unggi Lee , Taekyung Ahn , Sookbun Lee , Dohee Kim , Aram Choi , Yeil Jeong , Jewoong Moon , Hyeoncheol Kim
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