This supplementary paper aims to introduce the Multidimensional Service Quality Scoring System (MSQs), a review-based method for quantifying host service quality mentioned and employed in the paper Exit and transition: Exploring the survival status of Airbnb listings in a time of professionalization. MSQs is not an end-to-end implementation and is essentially composed of three pipelines, namely Data Collection and Preprocessing, Objects Recognition and Grouping, and Aspect-based Service Scoring. Using the study mentioned above as a case, the technical details of MSQs are explained in this article.
Cite
@article{arxiv.2212.04611,
title = {Multidimensional Service Quality Scoring System},
author = {Shiyang Lai},
journal= {arXiv preprint arXiv:2212.04611},
year = {2022}
}