Interactive Explanation with Varying Level of Details in an Explainable Scientific Literature Recommender System
Abstract
Explainable recommender systems (RS) have traditionally followed a one-size-fits-all approach, delivering the same explanation level of detail to each user, without considering their individual needs and goals. Further, explanations in RS have so far been presented mostly in a static and non-interactive manner. To fill these research gaps, we aim in this paper to adopt a user-centered, interactive explanation model that provides explanations with different levels of detail and empowers users to interact with, control, and personalize the explanations based on their needs and preferences. We followed a user-centered approach to design interactive explanations with three levels of detail (basic, intermediate, and advanced) and implemented them in the transparent Recommendation and Interest Modeling Application (RIMA). We conducted a qualitative user study (N=14) to investigate the impact of providing interactive explanations with varying level of details on the users' perception of the explainable RS. Our study showed qualitative evidence that fostering interaction and giving users control in deciding which explanation they would like to see can meet the demands of users with different needs, preferences, and goals, and consequently can have positive effects on different crucial aspects in explainable recommendation, including transparency, trust, satisfaction, and user experience.
Keywords
Cite
@article{arxiv.2306.05809,
title = {Interactive Explanation with Varying Level of Details in an Explainable Scientific Literature Recommender System},
author = {Mouadh Guesmi and Mohamed Amine Chatti and Shoeb Joarder and Qurat Ul Ain and Rawaa Alatrash and Clara Siepmann and Tannaz Vahidi},
journal= {arXiv preprint arXiv:2306.05809},
year = {2023}
}
Comments
This is an original manuscript of an article published by Taylor & Francis in the International Journal of Human-Computer Interaction on 15 Oct 2023, available online: https://doi.org/10.1080/10447318.2023.2262797