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Despite the acknowledgment that the perception of explanations may vary considerably between end-users, explainable recommender systems (RS) have traditionally followed a one-size-fits-all model, whereby the same explanation level of detail…

Artificial Intelligence · Computer Science 2023-04-04 Mohamed Amine Chatti , Mouadh Guesmi , Laura Vorgerd , Thao Ngo , Shoeb Joarder , Qurat Ul Ain , Arham Muslim

Significant attention has been paid to enhancing recommender systems (RS) with explanation facilities to help users make informed decisions and increase trust in and satisfaction with the RS. Justification and transparency represent two…

Information Retrieval · Computer Science 2023-05-29 Mouadh Guesmi , Mohamed Amine Chatti , Shoeb Joarder , Qurat Ul Ain , Clara Siepmann , Hoda Ghanbarzadeh , Rawaa Alatrash

User reviews have become an important source for recommending and explaining products or services. Particularly, providing explanations based on user reviews may improve users' perception of a recommender system (RS). However, little is…

Human-Computer Interaction · Computer Science 2021-09-06 Diana C. Hernandez-Bocanegra , Juergen Ziegler

Human-centered explainability has become a critical foundation for the responsible development of interactive information systems, where users must be able to understand, interpret, and scrutinize AI-driven outputs to make informed…

Human-Computer Interaction · Computer Science 2025-07-04 Yuhao Zhang , Jiaxin An , Ben Wang , Yan Zhang , Jiqun Liu

Adding explanations to recommender systems is said to have multiple benefits, such as increasing user trust or system transparency. Previous work from other application areas suggests that specific user characteristics impact the users'…

Human-Computer Interaction · Computer Science 2025-02-04 Kathrin Wardatzky , Oana Inel , Luca Rossetto , Abraham Bernstein

Explanations are central to improving transparency, trust, and user satisfaction in recommender systems (RS), yet it remains unclear how different explanation formats (visual vs. textual) are suited to users with different personal…

Human-Computer Interaction · Computer Science 2026-03-27 Qurat Ul Ain , Mohamed Amine Chatti , Nasim Yazdian Varjani , Farah Kamal , Astrid Rosenthal-von der Pütten

In Recommender System (RS), explanations help users understand why items are recommended and can enhance a system's transparency, persuasiveness, engagement, and trust, which are known as explanation goals. However, evaluating the…

Information Retrieval · Computer Science 2025-12-17 André Levi Zanon , Marcelo Garcia Manzato , Leonardo Rocha

Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called…

Information Retrieval · Computer Science 2020-09-15 Yongfeng Zhang , Xu Chen

Explainable Recommendation has been gaining attention over the last few years in industry and academia. Explanations provided along with recommendations in a recommender system framework have many uses: particularly reasoning why a…

Information Retrieval · Computer Science 2024-05-06 Sairamvinay Vijayaraghavan , Prasant Mohapatra

In the age of artificial intelligence (AI), providing learners with suitable and sufficient explanations of AI-based recommendation algorithm's output becomes essential to enable them to make an informed decision about it. However, the…

Human-Computer Interaction · Computer Science 2024-02-14 Hasan Abu-Rasheed , Christian Weber , Madjid Fathi

Using personalized explanations to support recommendations has been shown to increase trust and perceived quality. However, to actually obtain better recommendations, there needs to be a means for users to modify the recommendation criteria…

Computation and Language · Computer Science 2022-01-13 Diego Antognini , Claudiu Musat , Boi Faltings

Context and Motivation: Due to their increasing complexity, everyday software systems are becoming increasingly opaque for users. A frequently adopted method to address this difficulty is explainability, which aims to make systems more…

Software Engineering · Computer Science 2025-06-18 Martin Obaidi , Jannik Fischbach , Marc Herrmann , Hannah Deters , Jakob Droste , Jil Klünder , Kurt Schneider

Recommender systems assist users in decision-making, where the presentation of recommended items and their explanations are critical factors for enhancing the overall user experience. Although various methods for generating explanations…

Explainable Recommender Systems (XRS) aim to provide users with understandable reasons for the recommendations generated by these systems, representing a crucial research direction in artificial intelligence (AI). Recent research has…

Human-Computer Interaction · Computer Science 2025-05-15 Weiqing Li , Yue Xu , Yuefeng Li , Yinghui Huang

Educational recommender systems (ERSs) play a crucial role in personalizing learning experiences and enhancing educational outcomes by providing recommendations of personalized resources and activities to learners, tailored to their…

Information Retrieval · Computer Science 2025-01-23 Qurat Ul Ain , Mohamed Amine Chatti , William Kana Tsoplefack , Rawaa Alatrash , Shoeb Joarder

Providing recommendations that are both relevant and diverse is a key consideration of modern recommender systems. Optimizing both of these measures presents a fundamental trade-off, as higher diversity typically comes at the cost of…

Information Retrieval · Computer Science 2024-08-08 Erica Coppolillo , Giuseppe Manco , Aristides Gionis

Recommender systems are used in many different applications and contexts, however their main goal can always be summarised as "connecting relevant content to interested users". Personalized recommendation algorithms achieve this goal by…

Information Retrieval · Computer Science 2022-07-11 Joey De Pauw , Koen Ruymbeek , Bart Goethals

Providing explanations within the recommendation system would boost user satisfaction and foster trust, especially by elaborating on the reasons for selecting recommended items tailored to the user. The predominant approach in this domain…

Information Retrieval · Computer Science 2024-02-07 Yicui Peng , Hao Chen , Chingsheng Lin , Guo Huang , Jinrong Hu , Hui Guo , Bin Kong , Shu Hu , Xi Wu , Xin Wang

Providing system-generated explanations for recommendations represents an important step towards transparent and trustworthy recommender systems. Explainable recommender systems provide a human-understandable rationale for their outputs.…

Information Retrieval · Computer Science 2024-06-06 Mohamed Amine Chatti , Mouadh Guesmi , Arham Muslim

Generating natural language explanations for recommendations has become increasingly important in recommender systems. Traditional approaches typically treat user reviews as ground truth for explanations and focus on improving review…

Information Retrieval · Computer Science 2025-02-18 Jingsen Zhang , Zihang Tian , Xueyang Feng , Xu Chen
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