Barriers for Social Inclusion in Online Software Engineering Communities -- A Study of Offensive Language Use in Gitter Projects
Abstract
Social inclusion is a fundamental feature of thriving societies. This paper first investigates barriers for social inclusion in online Software Engineering (SE) communities, by identifying a set of 11 attributes and organising them as a taxonomy. Second, by applying the taxonomy and analysing language used in the comments posted by members in 189 Gitter projects (with > 3 million comments), it presents the evidence for the social exclusion problem. It employs a keyword-based search approach for this purpose. Third, it presents a framework for improving social inclusion in SE communities.
Keywords
Cite
@article{arxiv.2305.01273,
title = {Barriers for Social Inclusion in Online Software Engineering Communities -- A Study of Offensive Language Use in Gitter Projects},
author = {Bastin Tony Roy Savarimuthu and Zoofishan Zareen and Jithin Cheriyan and Muhammad Yasir and Matthias Galster},
journal= {arXiv preprint arXiv:2305.01273},
year = {2023}
}
Comments
6 pages, 5 figures, this paper has been accepted to the short paper track of EASE 2023 conference (see https://conf.researchr.org/track/ease-2023/ease-2023-short-papers-and-posters#event-overview)