Accessible Banking: Experiences and Future Directions
Abstract
This is a short position paper drawing on experience working with the UK banking industry and their disabled and ageing customers in the Business Disability Forum, a UK non-profit member organisation funded by a large body of UK private and public sector businesses. We describe some commonly reported problems of disabled customers who use modern banking technologies, relating them to UK law and best practice. We describe some of the recent banking industry innovations and the hope they may offer for improved inclusive and accessible multi-channel banking.
Cite
@article{arxiv.1507.04578,
title = {Accessible Banking: Experiences and Future Directions},
author = {Bela Gor and David Aspinall},
journal= {arXiv preprint arXiv:1507.04578},
year = {2015}
}
Comments
3 pages, presented at Workshop on Inclusive Privacy and Security (WIPS): Privacy and Security for Everyone, Anytime, Anywhere, held as part of Symposium on Usable Privacy and Security (SOUPS) 2015, July 22-24, 2015, Ottawa, Canada