Dialogue Systems are tools designed for various practical purposes concerning human-machine interaction. These systems should be built on ethical foundations because their behavior may heavily influence a user (think especially about children). The primary objective of this paper is to present the architecture and prototype implementation of a Multi Agent System (MAS) designed for ethical monitoring and evaluation of a dialogue system. A prototype application, for monitoring and evaluation of chatting agents' (human/artificial) ethical behavior in an online customer service chat point w.r.t their institution/company's codes of ethics and conduct, is developed and presented. Future work and open issues with this research are discussed.
@article{arxiv.2109.08294,
title = {A Logic-based Multi-agent System for Ethical Monitoring and Evaluation of Dialogues},
author = {Abeer Dyoub and Stefania Costantini and Ivan Letteri and Francesca A. Lisi},
journal= {arXiv preprint arXiv:2109.08294},
year = {2021}
}