Related papers: Considering users' behaviours in improving the res…
Whereas today's information systems are well-equipped for efficient query handling, their strict mathematical foundations hamper their use for everyday tasks. In daily life, people expect information to be offered in a personalized and…
This paper discusses the systematic use of product feedback information to support life-cycle design approaches and provides guidelines for developing a design at both the product and the system levels. Design activities are surveyed in the…
In some areas of management and commerce, especially in Electronic commerce (E-commerce), that are accelerated by advances in Web technologies, it is essential to support the decision making process using formal methods. Among the problems…
Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited…
Human decisional processes result from the employment of selected quantities of relevant information, generally synthesized from environmental incoming data and stored memories. Their main goal is the production of an appropriate and…
The thesis discusses topics related to the development of business process management systems. Business process management systems have evolved on the basis of workflow management systems through incremental inclusion of standard…
We study the impact of end-user behavior on service provider (SP) bidding and user/network association in a HetNet with multiple SPs while considering the uncertainty in the service guarantees offered by the SPs. Using Prospect Theory (PT)…
In this paper, we explore a scenario where a sender provides an information policy and a receiver, upon observing a realization of this policy, decides whether to take a particular action, such as making a purchase. The sender's objective…
Involving users in early phases of software development has become a common strategy as it enables developers to consider user needs from the beginning. Once a system is in production, new opportunities to observe, evaluate and learn from…
User interface personalization enhances digital efficiency, usability, and accessibility. However, in user-driven setups, limited support for identifying and evaluating worthwhile opportunities often leads to underuse. We explore a…
Today, intelligent user interfaces on the web often come in form of recommendation services tailoring content to individual users. Recommendation of web content such as news articles often requires a certain amount of explicit ratings to…
This study investigates factors influencing employees' perceptions of the usefulness of Business Process Management Systems (BPMS) in commercial settings. It explores the roles of system dependency, system quality, and the quality of…
The stochastic nature of artificial intelligence (AI) models introduces risk to business applications that use AI models without careful consideration. This paper offers an approach to use AI techniques to gain insights on the usage of the…
In most multiagent applications, communication is essential among agents to coordinate their actions, and thus achieve their goal. However, communication often has a related cost that affects overall system performance. In this paper, we…
The rise of information technology has transformed the business landscape, with organizations increasingly relying on information systems to collect and store vast amounts of data. To stay competitive, businesses must harness this data to…
Through the Internet and the World-Wide Web, a vast number of information sources has become available, which offer information on various subjects by different providers, often in heterogeneous formats. This calls for tools and methods for…
Choice decisions made by users of online applications can suffer from biases due to the users' level of engagement. For instance, low engagement users may make random choices with no concern for the quality of items offered. This biased…
Maintaining competitive advantage is significant in this present day of globalization, knowledge management and enormous economic activities. An organization's future developments are influenced by its managements' decisions. Businesses…
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs.…
The MISE Project (Mediation Information System Engineering) aims at providing collaborating organizations with a Mediation Information System (MIS) in charge of supporting interoperability of a collaborative network. MISE proposes an…