Related papers: Culture and International Usability Testing: The E…
Interface design can directly influence trustworthiness of a software. Thereby, it affects users' intention to use a tool. Previous research on user trust has not comprehensively addressed user interface design, though. We lack an…
Online reviews have become essential for users to make informed decisions in everyday tasks ranging from planning summer vacations to purchasing groceries and making financial investments. A key problem in using online reviews is the…
Context: Social aspects are of high importance for being successful using agile methods in software development. People are influenced by their cultural imprint, as the underlying cultural values are guiding us in how we think and act.…
As the uni-cultural studies of website usability have matured, the paucity of cross-cultural studies of usability become increasingly apparent. Moving toward these cross-cultural studies will require the development of a new tool to assess…
Usability testing has long been a core interest of HCI research and forms a key element of industry practice. Yet our knowledge of it harbours striking absences. There are few, if any detailed accounts of the contingent, material ways in…
Users should not be systemically disadvantaged by the language they use for interacting with LLMs; i.e. users across languages should get responses of similar quality irrespective of language used. In this work, we create a set of…
The diverse range of Internet enabled devices both mobile and fixed has not only impacted the global economy but the very fabric of human communications and lifestyles. The ease of access and lowered cost has enabled hitherto diametrically…
Mobile applications are often used by an international audience and therefore receive a high daily amount of user reviews from various countries. Previous work found evidence that app store reviews contain helpful information for software…
Manipulative design in user interfaces (conceptualized as dark patterns) has emerged as a significant impediment to the ethical design of technology and a threat to user agency and freedom of choice. While previous research focused on…
The frequency with which people interact with technology means that users may develop interface habits, i.e. fast, automatic responses to stable interface cues. Design guidelines often assume that interface habits are beneficial. However,…
When learning technologies are introduced in educational environments, it is assumed that the educational environment is culture neutral i.e, all educational environments have the same challenges, problems and cultural norms. However, it…
The recent release of ChatGPT has garnered widespread recognition for its exceptional ability to generate human-like responses in dialogue. Given its usage by users from various nations and its training on a vast multilingual corpus that…
Artificial Intelligence (AI) is increasingly used in hiring, with large language models (LLMs) having the potential to influence or even make hiring decisions. However, this raises pressing concerns about bias, fairness, and trust,…
The use of Internet and Internet-based services on PCs, Laptops, Net Pads, Mobile Phones, PDAs etc have not only changed the global economy but also the way people communicate and their life styles. It also has evolved people from different…
Usability is often defined as the ability of a system to carry out specific tasks by specific users in a specific context. Usability evaluation involves testing the system for its expected usability. Usability testing is performed in…
A multitude of web and desktop applications are now widely available in diverse human languages. This paper explores the design issues that are specifically relevant for multilingual users. It reports on the continued studies of Information…
Context: Cultural aspects are of high importance as they guide people's behaviour and thus, influence how people apply methods and act in projects. In recent years, software engineering research emphasized the need to analyze the challenges…
Usability engineering is situated in a much larger social and institutional context than is usually acknowledged by usability professionals in the way that they define their field. The definitions and processes used in the improvement of…
Deceptive game designs that manipulate players are increasingly common in the gaming industry, but the impact on players is not well studied. While studies have revealed player frustration, there is a gap in understanding how cultural…
One of the challenges for international companies is to manage multicultural environments effectively. Cultural intelligence (CQ) is a soft skill required of the leaders of organizations working in cross-cultural contexts to be able to…