Related papers: PARADISE: A Framework for Evaluating Spoken Dialog…
Conversational agents participating in multi-party interactions face significant challenges in dialogue state tracking, since the identity of the speaker adds significant contextual meaning. It is common to utilise diarisation models to…
In modern dialogue systems, the ability to implicitly infer user backgrounds from conversations and leverage this information for personalized assistance is crucial. However, the scarcity of high-quality data remains a fundamental challenge…
We first propose a new task named Dialogue Description (Dial2Desc). Unlike other existing dialogue summarization tasks such as meeting summarization, we do not maintain the natural flow of a conversation but describe an object or an action…
Conversations abound with uncetainties of various kinds. Treating conversation as inference and decision making under uncertainty, we propose a task independent, multimodal architecture for supporting robust continuous spoken dialog called…
We describe a class of tasks called decision-oriented dialogues, in which AI assistants such as large language models (LMs) must collaborate with one or more humans via natural language to help them make complex decisions. We formalize…
Existing benchmarks do not test language agents on their interaction with human users or ability to follow domain-specific rules, both of which are vital for deploying them in real world applications. We propose $\tau$-bench, a benchmark…
We present Sparrow, an information-seeking dialogue agent trained to be more helpful, correct, and harmless compared to prompted language model baselines. We use reinforcement learning from human feedback to train our models with two new…
Large Language Models (LLMs) are rapidly evolving and impacting various fields, necessitating the development of effective methods to evaluate and compare their performance. Most current approaches for performance evaluation are either…
In noisy environments, speech can be hard to understand for humans. Spoken dialog systems can help to enhance the intelligibility of their output, either by modifying the speech synthesis (e.g., imitate Lombard speech) or by optimizing the…
Full-duplex voice agents--systems that listen and speak simultaneously--are rapidly moving from research to production. However, existing evaluations address conversational dynamics and task completion in isolation. We introduce…
Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…
Domain-specific dialogue systems generally determine user intents by relying on sentence level classifiers that mainly focus on single action sentences. Such classifiers are not designed to effectively handle complex queries composed of…
Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways to effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS are not yet reaching their…
The field of eXplainable Artificial Intelligence (XAI) is increasingly recognizing the need to personalize and/or interactively adapt the explanation to better reflect users' explanation needs. While dialogue-based approaches to XAI have…
Common grounding is the process of creating and maintaining mutual understandings, which is a critical aspect of sophisticated human communication. While various task settings have been proposed in existing literature, they mostly focus on…
Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction prediction (i.e., predicting satisfaction of the user with the…
We describe a two-step approach for dialogue management in task-oriented spoken dialogue systems. A unified neural network framework is proposed to enable the system to first learn by supervision from a set of dialogue data and then…
Collection of annotated dialogs for training task-oriented dialog systems have been one of the key bottlenecks in improving current models. While dialog response generation has been widely studied on the agent side, it is not evident if…
Speech-to-Speech (S2S) models have shown promising dialogue capabilities, but their ability to handle paralinguistic cues - such as emotion, tone, and speaker attributes - and to respond appropriately in both content and style remains…
Conversational recommender systems aim to interactively support online users in their information search and decision-making processes in an intuitive way. With the latest advances in voice-controlled devices, natural language processing,…