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As large language models (LLMs) are used in complex writing workflows, users engage in multi-turn interactions to steer generations to better fit their needs. Rather than passively accepting output, users actively refine, explore, and…

User interactions with LLMs are shaped by prior experiences and individual exploration, but in-lab studies do not provide system designers with visibility into these in-the-wild factors. This work explores a new approach to studying…

As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present…

Alignment research on large language models (LLMs) increasingly depends on understanding how these systems are used in everyday contexts. Yet naturalistic interaction data is difficult to access due to privacy constraints and platform…

Large language model (LLM)-powered chatbots are increasingly used for opinion exploration. Prior research examined how LLMs alter user views, yet little work extended beyond one-way influence to address how user input can affect LLM…

As LLMs become increasingly integrated into daily life, understanding how their presence will shape human linguistic behavior is an open question. We present a large-scale study of linguistic convergence in human-LLM dialogue, examining how…

Large language models (LLMs) are increasingly acting as dynamic conversational interfaces, supporting multi-turn interactions that mimic human-like conversation and facilitate complex tasks like coding. While datasets such as LMSYS-Chat-1M…

Fulfilling user needs through Large Language Model multi-turn, multi-step tool-use is rarely a straightforward process. Real user interactions are inherently wild, being intricate, messy, and flexible. We identify three key challenges from…

As large language models (LLMs) continue to advance, aligning these models with human preferences has emerged as a critical challenge. Traditional alignment methods, relying on human or LLM annotated datasets, are limited by their…

Large language models (LLMs) have facilitated significant strides in generating conversational agents, enabling seamless, contextually relevant dialogues across diverse topics. However, the existing LLM-driven conversational agents have…

Data search for scientific research is more complex than a simple web search. The emergence of large language models (LLMs) and their applicability for scientific tasks offers new opportunities for researchers who are looking for data,…

Large language models (LLMs) show potential as simulators of human behavior, offering a scalable way to study responses to interventions. However, because LLMs are trained largely on observational data, interventions in experiments with…

Programming assistants powered by large language models (LLMs) have become widely available, with conversational assistants like ChatGPT particularly accessible to novice programmers. However, varied tool capabilities and inconsistent…

Studying and building datasets for dialogue tasks is both expensive and time-consuming due to the need to recruit, train, and collect data from study participants. In response, much recent work has sought to use large language models (LLMs)…

Understanding how users authentically interact with Large Language Models (LLMs) remains a significant challenge in human-computer interaction research. Most existing studies rely on self-reported usage patterns or controlled experimental…

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of…

LLM-powered conversational agents are increasingly influencing our decision-making, raising concerns about "sycophancy" - the tendency for LLMs to excessively agree with users even at the expense of truthfulness. While prior work has…

The widespread availability of large language models (LLMs), such as ChatGPT, has significantly impacted education, raising both opportunities and challenges. Students can frequently interact with LLM-powered, interactive learning tools,…

Designing user-centered LLM systems requires understanding how people use them, but patterns of user behavior are often masked by the variability of queries. In this work, we introduce a new framework to describe request-making that…

Functional fixedness, a cognitive bias that restricts users' interactions with a new system or tool to expected or familiar ways, limits the full potential of Large Language Model (LLM)-enabled chat search, especially in complex and…