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E-Commerce marketplaces support millions of daily transactions, and some disagreements between buyers and sellers are unavoidable. Resolving disputes in an accurate, fast, and fair manner is of great importance for maintaining a trustworthy…

Computation and Language · Computer Science 2021-11-01 David Tsurel , Michael Doron , Alexander Nus , Arnon Dagan , Ido Guy , Dafna Shahaf

The paradigm of LLM-as-a-judge is emerging as a scalable and efficient alternative to human evaluation, demonstrating strong performance on well-defined tasks. However, its reliability in open-ended tasks with dynamic environments and…

Software Engineering · Computer Science 2026-03-04 Chunyang Li , Yilun Zheng , Xinting Huang , Tianqing Fang , Jiahao Xu , Lihui Chen , Yangqiu Song , Han Hu

E-commerce platforms increasingly rely on Large Language Models (LLMs) and Vision Language Models (VLMs) to detect illicit or misleading product content. However, these models remain vulnerable to evasive content, which refers to inputs…

Computation and Language · Computer Science 2026-05-28 Ancheng Xu , Zhihao Yang , Jingpeng Li , Guanghu Yuan , Longze Chen , Liang Yan , Jiehui Zhou , Zhen Qin , Hengyu Chang , Yukun Chen , Hamid Alinejad-Rokny , Min Yang

Legal Judgment Prediction (LJP) predicts applicable law articles, charges, and penalty terms from case facts. Beyond accuracy, LJP calls for intrinsically interpretable and legally grounded reasoning that can reconcile statutory rules with…

Information Retrieval · Computer Science 2026-03-23 Hui Liao , Chuan Qin , Yongwen Ren , Hao Li , Zhenya Huang , Yanyong Zhang , Chao Wang

Large language models (LLMs) increasingly power mental-health chatbots, yet the field still lacks a scalable, theory-grounded way to decide which model is most effective to deploy. We present ESC-Judge, the first end-to-end evaluation…

Computation and Language · Computer Science 2025-05-20 Navid Madani , Rohini Srihari

E-commerce agents contribute greatly to helping users complete their e-commerce needs. To promote further research and application of e-commerce agents, benchmarking frameworks are introduced for evaluating LLM agents in the e-commerce…

Artificial Intelligence · Computer Science 2025-09-30 Chenyu Zhou , Xiaoming Shi , Hui Qiu , Xiawu Zheng , Haitao Leng , Yankai Jiang , Shaoguo Liu , Tingting Gao , Rongrong Ji

With the development of deep learning, natural language processing technology has effectively improved the efficiency of various aspects of the traditional judicial industry. However, most current efforts focus on tasks within individual…

Computation and Language · Computer Science 2024-09-24 Zhitao He , Pengfei Cao , Chenhao Wang , Zhuoran Jin , Yubo Chen , Jiexin Xu , Huaijun Li , Xiaojian Jiang , Kang Liu , Jun Zhao

Current research in LLM-based simulation systems lacks comprehensive solutions for modeling real-world court proceedings, while existing legal language models struggle with dynamic courtroom interactions. We present AgentCourt, a…

Computation and Language · Computer Science 2025-06-17 Guhong Chen , Liyang Fan , Zihan Gong , Nan Xie , Zixuan Li , Ziqiang Liu , Chengming Li , Qiang Qu , Hamid Alinejad-Rokny , Shiwen Ni , Min Yang

The use of LLMs as automated judges ("LLM-as-a-judge") is now widespread, yet standard judges suffer from a multitude of reliability issues. To address these challenges, we introduce Verdict, an open-source library for scaling judge-time…

Computation and Language · Computer Science 2025-11-06 Nimit Kalra , Leonard Tang

Hallucinations hinder reliable question answering, especially in resource-constrained deployments where frontier-scale models or retrieval pipelines may be impractical. We present EdgeJury, a lightweight ensemble framework that improves…

Machine Learning · Computer Science 2026-01-06 Aayush Kumar

Modern e-commerce search engines, largely rooted in passive retrieval-and-ranking models, frequently fail to support complex decision-making, leaving users overwhelmed by cognitive friction. In this paper, we introduce CogSearch, a novel…

Multiagent Systems · Computer Science 2026-03-13 Zhouwei Zhai , Mengxiang Chen , Haoyun Xia , Jin Li , Renquan Zhou , Min Yang

As multi-modal large language models (MLLMs) frequently exhibit errors when solving scientific problems, evaluating the validity of their reasoning processes is critical for ensuring reliability and uncovering fine-grained model weaknesses.…

Artificial Intelligence · Computer Science 2025-03-11 Jiaxin Ai , Pengfei Zhou , Zhaopan Xu , Ming Li , Fanrui Zhang , Zizhen Li , Jianwen Sun , Yukang Feng , Baojin Huang , Zhongyuan Wang , Kaipeng Zhang

In this paper, we introduce ECom-Bench, the first benchmark framework for evaluating LLM agent with multimodal capabilities in the e-commerce customer support domain. ECom-Bench features dynamic user simulation based on persona information…

Computation and Language · Computer Science 2025-11-11 Haoxin Wang , Xianhan Peng , Xucheng Huang , Yizhe Huang , Ming Gong , Chenghan Yang , Yang Liu , Ling Jiang

LLM-based judges have emerged as a scalable alternative to human evaluation and are increasingly used to assess, compare, and improve models. However, the reliability of LLM-based judges themselves is rarely scrutinized. As LLMs become more…

Artificial Intelligence · Computer Science 2025-04-08 Sijun Tan , Siyuan Zhuang , Kyle Montgomery , William Y. Tang , Alejandro Cuadron , Chenguang Wang , Raluca Ada Popa , Ion Stoica

While explicit reasoning trajectories enhance model interpretability, existing paradigms often rely on monolithic chains that lack intermediate verification, allowing early errors to cascade unchecked. This lack of modularity impedes…

Computation and Language · Computer Science 2026-05-11 Yinsheng Yao , Jiehao Tang , Zhaozhen Yang , Dawei Cheng

Foundation agents have rapidly advanced in their ability to reason and interact with real environments, making the evaluation of their core capabilities increasingly important. While many benchmarks have been developed to assess agent…

LLM-as-a-judge approaches have emerged as a scalable solution for evaluating model behaviors, yet they rely on evaluation criteria often created by a single individual, embedding that person's assumptions, priorities, and interpretive lens.…

Human-Computer Interaction · Computer Science 2026-04-30 Charles Chiang , Simret Gebreegziabher , Annalisa Szymanski , Yukun Yang , Hyo Jin Do , Zahra Ashktorab , Werner Geyer , Toby Li , Diego Gomez-Zara

Agentic AI systems execute a sequence of actions, such as reasoning steps or tool calls, in response to a user prompt. To evaluate the success of their trajectories, researchers have developed verifiers, such as LLM judges and…

Machine Learning · Computer Science 2026-05-29 Shuvom Sadhuka , Drew Prinster , Clara Fannjiang , Gabriele Scalia , Bonnie Berger , Aviv Regev , Hanchen Wang

We introduce DRBench, a benchmark for evaluating AI agents on complex, open-ended deep research tasks in enterprise settings. Unlike prior benchmarks that focus on simple questions or web-only queries, DRBench evaluates agents on multi-step…

Large Language Models (LLMs) excel on general-purpose NLP benchmarks, yet their capabilities in specialized domains remain underexplored. In e-commerce, existing evaluations-such as EcomInstruct, ChineseEcomQA, eCeLLM, and Shopping…

Artificial Intelligence · Computer Science 2025-10-24 Shuyi Xie , Ziqin Liew , Hailing Zhang , Haibo Zhang , Ling Hu , Zhiqiang Zhou , Shuman Liu , Anxiang Zeng
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