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In this short paper, we present early insights from a Decision Support System for Customer Support Agents (CSAs) serving customers of a leading accounting software. The system is under development and is designed to provide suggestions to…

Machine Learning · Computer Science 2019-03-11 Hrishikesh Ganu , Mithun Ghosh , Shashi Roshan

Taking advantage of contextual information can potentially boost the performance of recommender systems. In the era of big data, such side information often has several dimensions. Thus, developing decision-making algorithms to cope with…

Machine Learning · Computer Science 2023-07-26 Saeed Ghoorchian , Evgenii Kortukov , Setareh Maghsudi

Clinical decision support systems (CDSS) will play an in-creasing role in improving the quality of medical care for critically ill patients. However, due to limitations in current informatics infrastructure, CDSS do not always have…

Machine Learning · Computer Science 2019-05-01 Gregory B. Rehm , Brooks T. Kuhn , Jimmy Nguyen , Nicholas R. Anderson , Chen-Nee Chuah , Jason Y. Adams

A critical factor in the success of decision support systems is the accurate modeling of user preferences. Psychology research has demonstrated that users often develop their preferences during the elicitation process, highlighting the…

Human-Computer Interaction · Computer Science 2024-10-03 Connor Lawless , Jakob Schoeffer , Lindy Le , Kael Rowan , Shilad Sen , Cristina St. Hill , Jina Suh , Bahareh Sarrafzadeh

In real-world streaming recommender systems, user preferences often dynamically change over time (e.g., a user may have different preferences during weekdays and weekends). Existing bandit-based streaming recommendation models only consider…

Information Retrieval · Computer Science 2023-08-17 Chenglei Shen , Xiao Zhang , Wei Wei , Jun Xu

Clinical decision support systems combine knowledge and data from a variety of sources, represented by quantitative models based on stochastic methods, or qualitative based rather on expert heuristics and deductive reasoning. At the same…

Artificial Intelligence · Computer Science 2020-01-22 Ying Shen , Jacquet-Andrieu Armelle , Joël Colloc

We analyze the unintended effects that recommender systems have on the preferences of users that they are learning. We consider a contextual multi-armed bandit recommendation algorithm that learns optimal product recommendations based on…

Machine Learning · Computer Science 2026-02-11 Prabhat Lankireddy , Jayakrishnan Nair , D Manjunath

Large language models are increasingly used as personal assistants, yet most lack a persistent user model, forcing users to repeatedly restate preferences across sessions. We propose Vector-Adapted Retrieval Scoring (VARS), a…

Computation and Language · Computer Science 2026-03-24 Yuren Hao , Shuhaib Mehri , ChengXiang Zhai , Dilek Hakkani-Tür

Experimental design in field robotics is an adaptive human-in-the-loop decision-making process in which an experimenter learns about system performance and limitations through interactions with a robot in the form of constructed…

Robotics · Computer Science 2022-10-18 Jason M. Gregory , Sarah Al-Hussaini , Ali-akbar Agha-mohammadi , Satyandra K. Gupta

Recommendation systems are dynamic economic systems that balance the needs of multiple stakeholders. A recent line of work studies incentives from the content providers' point of view. Content providers, e.g., vloggers and bloggers,…

Machine Learning · Computer Science 2023-11-13 Omer Ben-Porat , Rotem Torkan

For a real-world decision-making problem, the reward function often needs to be engineered or learned. A popular approach is to utilize human feedback to learn a reward function for training. The most straightforward way to do so is to ask…

Machine Learning · Computer Science 2023-10-31 Xiang Ji , Huazheng Wang , Minshuo Chen , Tuo Zhao , Mengdi Wang

Conversational recommendation systems elicit user preferences by interacting with users to obtain their feedback on recommended commodities. Such systems utilize a multi-armed bandit framework to learn user preferences in an online manner…

Machine Learning · Computer Science 2024-07-29 Shuhua Yang , Hui Yuan , Xiaoying Zhang , Mengdi Wang , Hong Zhang , Huazheng Wang

Reward engineering is one of the key challenges in Reinforcement Learning (RL). Preference-based RL effectively addresses this issue by learning from human feedback. However, it is both time-consuming and expensive to collect human…

Machine Learning · Computer Science 2025-02-18 Runze Liu , Chenjia Bai , Jiafei Lyu , Shengjie Sun , Yali Du , Xiu Li

In this work, we present a novel human-in-the-loop framework to help the human user understand the decision making process that involves choosing preferred options. We focus on qualitative preference models over alternatives from…

Artificial Intelligence · Computer Science 2019-09-20 Joseph Allen , Ahmed Moussa , Xudong Liu

Proactive decision support (PDS) helps in improving the decision making experience of human decision makers in human-in-the-loop planning environments. Here both the quality of the decisions and the ease of making them are enhanced. In this…

Human-Computer Interaction · Computer Science 2016-06-28 Satya Gautam Vadlamudi , Tathagata Chakraborti , Yu Zhang , Subbarao Kambhampati

Adapting machine translation systems in the real world is a difficult problem. In contrast to offline training, users cannot provide the type of fine-grained feedback (such as correct translations) typically used for improving the system.…

Computation and Language · Computer Science 2020-09-03 Jason Naradowsky , Xuan Zhang , Kevin Duh

Contextual bandits are widely used in industrial personalization systems. These online learning frameworks learn a treatment assignment policy in the presence of treatment effects that vary with the observed contextual features of the…

Machine Learning · Computer Science 2022-05-11 Claudia Roberts , Maria Dimakopoulou , Qifeng Qiao , Ashok Chandrashekhar , Tony Jebara

Online healthcare communities provide users with various healthcare interventions to promote healthy behavior and improve adherence. When faced with too many intervention choices, however, individuals may find it difficult to decide which…

Machine Learning · Computer Science 2020-09-15 Tongxin Zhou , Yingfei Wang , Lu , Yan , Yong Tan

Contextual dueling bandit is used to model the bandit problems, where a learner's goal is to find the best arm for a given context using observed noisy human preference feedback over the selected arms for the past contexts. However,…

Machine Learning · Computer Science 2025-04-17 Arun Verma , Zhongxiang Dai , Xiaoqiang Lin , Patrick Jaillet , Bryan Kian Hsiang Low

Dialog response selection is an important step towards natural response generation in conversational agents. Existing work on neural conversational models mainly focuses on offline supervised learning using a large set of context-response…

Computation and Language · Computer Science 2017-11-27 Bing Liu , Tong Yu , Ian Lane , Ole J. Mengshoel
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