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Recognizing customer intent accurately with language models based on customer-agent conversational data is essential in today's digital customer service marketplace, but it is often hindered by the lack of sufficient labeled data. In this…

Computation and Language · Computer Science 2025-12-08 Hengyu Luo , Peng Liu , Stefan Esping

While generative AI enables high-fidelity UI generation from text prompts, users struggle to articulate design intent and evaluate or refine results-creating gulfs of execution and evaluation. To understand the information needed for UI…

Human-Computer Interaction · Computer Science 2026-02-10 Seokhyeon Park , Soohyun Lee , Eugene Choi , Hyunwoo Kim , Minkyu Kweon , Yumin Song , Jinwook Seo

Recall the classical text generation works, the generation framework can be briefly divided into two phases: \textbf{idea reasoning} and \textbf{surface realization}. The target of idea reasoning is to figure out the main idea which will be…

Computation and Language · Computer Science 2021-08-09 Wei Wang , Piji Li , Hai-Tao Zheng

We introduce DeepInterestGR, a novel framework that integrates deep interest mining into the generative recommendation pipeline. This addresses the "Shallow Interest" problem - existing generative methods rely on surface-level textual…

Machine Learning · Computer Science 2026-05-27 Yangchen Zeng , Zhenyu Yu , Zhiyuan Hu , Wenxin Zhang , Jinze Wang , Rongfeng Guo

Large Language Models (LLMs) have demonstrated powerful reasoning capabilities through Chain-of-Thought (CoT) in various tasks, yet the inefficiency of token-by-token generation hinders real-world deployment in latency-sensitive recommender…

Information Retrieval · Computer Science 2026-05-12 Yiwen Chen , Fuwei Zhang , Zehao Chen , Deqing Wang , Hehan Li , Peizhi Xu , Hanmeng Liu , Shuanglong Li , Xin Pei , Fuzhen Zhuang , Zhao Zhang

Detecting and identifying user intent from text, both written and spoken, plays an important role in modelling and understand dialogs. Existing research for intent discovery model it as a classification task with a predefined set of known…

Information Retrieval · Computer Science 2019-04-19 Nikhita Vedula , Nedim Lipka , Pranav Maneriker , Srinivasan Parthasarathy

Semantic IDs are discrete identifiers generated by quantizing the Multi-modal Large Language Models (MLLMs) embeddings, enabling efficient multi-modal content integration in recommendation systems. However, their lack of collaborative…

Information Retrieval · Computer Science 2025-11-25 Wencai Ye , Mingjie Sun , Shaoyun Shi , Peng Wang , Wenjin Wu , Peng Jiang

Intent-based network (IBN) is a promising solution to automate network operation and management. IBN aims to offer human-tailored network interaction, allowing the network to communicate in a way that aligns with the network users'…

Networking and Internet Architecture · Computer Science 2026-04-06 Salwa Mostafa , Mohamed K. Abdel-Aziz , Mohammed S. Elbamby , Mehdi Bennis

Traditional Point-of-Interest (POI) recommendation systems often lack transparency, interpretability, and scrutability due to their reliance on dense vector-based user embeddings. Furthermore, the cold-start problem -- where systems have…

Information Retrieval · Computer Science 2025-06-23 Wilson Wongso , Hao Xue , Flora D. Salim

How do we update AI memory of user intent as intent changes? We consider how an AI interface may assist the integration of new information into a repository of natural language data. Inspired by software engineering concepts like impact…

Human-Computer Interaction · Computer Science 2025-04-15 Priyan Vaithilingam , Munyeong Kim , Frida-Cecilia Acosta-Parenteau , Daniel Lee , Amine Mhedhbi , Elena L. Glassman , Ian Arawjo

Generative AI shifts interaction toward intent-based outcome specification, despite user intents being inherently vague, fluid, and evolving. While a growing body of HCI research has proposed diverse interaction techniques to support this…

Human-Computer Interaction · Computer Science 2026-01-29 Yoonsu Kim , Kihoon Son , Seoyoung Kim , Brandon Chin , Juho Kim

New intent discovery (NID) seeks to recognize both new and known intents from unlabeled user utterances, which finds prevalent use in practical dialogue systems. Existing works towards NID mainly adopt a cascaded architecture, wherein the…

Computation and Language · Computer Science 2025-11-11 Hongtao Wang , Renchi Yang , Wenqing Lin

Recommendation feeds work well when people are simply browsing, and search works well when they can formulate a query. Between these two cases is a common but poorly supported state: users feel that their feed has become repetitive, yet…

Human-Computer Interaction · Computer Science 2026-05-06 Yu Xie , Ying Qi

Session-based recommendation (SBR) methods often rely on user behavior data, which can struggle with the sparsity of session data, limiting performance. Researchers have identified that beyond behavioral signals, rich semantic information…

Information Retrieval · Computer Science 2025-04-15 Shutong Qiao , Wei Zhou , Junhao Wen , Chen Gao , Qun Luo , Peixuan Chen , Yong Li

Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited…

Information Retrieval · Computer Science 2019-01-14 Chen Qu , Liu Yang , Bruce Croft , Yongfeng Zhang , Johanne R. Trippas , Minghui Qiu

Large language models (LLMs) have enhanced conventional recommendation models via user profiling, which generates representative textual profiles from users' historical interactions. However, their direct application to session-based…

Information Retrieval · Computer Science 2026-04-16 Gyuseok Lee , Wonbin Kweon , Zhenrui Yue , Yaokun Liu , Yifan Liu , Susik Yoon , Dong Wang , SeongKu Kang

Generative recommendation represents each item as a semantic ID, i.e., a sequence of discrete tokens, and generates the next item through autoregressive decoding. While effective, existing autoregressive models face two intrinsic…

Information Retrieval · Computer Science 2025-11-12 Teng Shi , Chenglei Shen , Weijie Yu , Shen Nie , Chongxuan Li , Xiao Zhang , Ming He , Yan Han , Jun Xu

Query understanding is a fundamental problem in information retrieval (IR), which has attracted continuous attention through the past decades. Many different tasks have been proposed for understanding users' search queries, e.g., query…

Computation and Language · Computer Science 2020-08-26 Ruqing Zhang , Jiafeng Guo , Yixing Fan , Yanyan Lan , Xueqi Cheng

Several explanation methods such as Integrated Gradients (IG) can be characterised as path-based methods, as they rely on a straight line between the data and an uninformative baseline. However, when applied to language models, these…

Computation and Language · Computer Science 2023-05-26 Joseph Enguehard

Recent advances in recommendation with large language models (LLMs) often rely on either commonsense augmentation at the item-category level or implicit intent modeling on existing knowledge graphs. However, such approaches struggle to…

Information Retrieval · Computer Science 2026-03-13 Wenqing Zheng , Noah Fatsi , Daniel Barcklow , Dmitri Kalaev , Steven Yao , Owen Reinert , C. Bayan Bruss , Daniele Rosa