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Open data repositories hold potential for evidence-based decision-making, yet are inaccessible to non-experts lacking expertise in dataset discovery, schema mapping, and statistical analysis. Large language models show promise for…
We propose a methodology that combines several advanced techniques in Large Language Model (LLM) retrieval to support the development of robust, multi-source question-answer systems. This methodology is designed to integrate information…
Modern information access ecosystems consist of mixtures of systems, such as retrieval systems and large language models, and increasingly rely on marketplaces to mediate access to models, tools, and data, making competition between systems…
Inspired by the human ability to selectively focus on relevant information, this paper introduces relevance, a novel dimensionality reduction process for human-robot collaboration (HRC). Our approach incorporates a continuously operating…
In e-commerce private-domain channels such as instant messaging and e-mail, merchants engage customers directly as part of their Customer Relationship Management (CRM) programmes to drive retention and conversion. While a few top performers…
Text summarization has a wide range of applications in many scenarios. The evaluation of the quality of the generated text is a complex problem. A big challenge to language evaluation is that there is a clear divergence between existing…
Retrieval models aim at selecting a small set of item candidates which match the preference of a given user. They play a vital role in large-scale recommender systems since subsequent models such as rankers highly depend on the quality of…
Collecting human judgements is currently the most reliable evaluation method for natural language generation systems. Automatic metrics have reported flaws when applied to measure quality aspects of generated text and have been shown to…
A multiagent sequential decision problem has been seen in many critical applications including urban transportation, autonomous driving cars, military operations, etc. Its widely known solution, namely multiagent reinforcement learning, has…
Evaluating retrieval-ranking systems is crucial for developing high-performing models. While online A/B testing is the gold standard, its high cost and risks to user experience require effective offline methods. However, relying on…
Recommendation systems must optimize multiple objectives while satisfying hard business constraints such as fairness and coverage. For example, an e-commerce platform may require every recommendation list to include items from multiple…
Current neural re-rankers often struggle with complex information needs and long, content-rich documents. The fundamental issue is not computational--it is intelligent content selection: identifying what matters in lengthy, multi-faceted…
In e-commerce search, relevance between query and documents is an essential requirement for satisfying user experience. Different from traditional e-commerce platforms that offer products, users search on life service platforms such as…
We introduce REAL, a benchmark and framework for multi-turn agent evaluations on deterministic simulations of real-world websites. REAL comprises high-fidelity, deterministic replicas of 11 widely-used websites across domains such as…
This paper introduces the task of product demand clarification within an e-commercial scenario, where the user commences the conversation with ambiguous queries and the task-oriented agent is designed to achieve more accurate and tailored…
Given a user's complex information need, a multi-agent Deep Research system iteratively plans, retrieves, and synthesizes evidence across hundreds of documents to produce a high-quality answer. In one possible architecture, an orchestrator…
Multimodal Retrieval-Augmented Generation (mRAG) has emerged as a promising solution to address the temporal limitations of Multimodal Large Language Models (MLLMs) in real-world scenarios like news analysis and trending topics. However,…
Agent based modelling (ABM) is a computational approach to modelling complex systems by specifying the behaviour of autonomous decision-making components or agents in the system and allowing the system dynamics to emerge from their…
Large Language Model (LLM)-based agents show promise for e-commerce conversational shopping, yet existing implementations lack the interaction depth and contextual breadth required for complex product research. Meanwhile, the Deep Research…
Generative retrieval introduces a groundbreaking paradigm to document retrieval by directly generating the identifier of a pertinent document in response to a specific query. This paradigm has demonstrated considerable benefits and…